Service Facilitator Newsletter

Welcome to the July Service Facilitator Newsletter. Here are the latest updates from Consumer Direct Care Network Virginia (CDVA). The next newsletter will be sent in October 2022.

COVID-19 Supplemental Support Payments
COVID-19 Supplemental Support Payments were issued in June 2022. If any Attendant believes they should have received a payment and did not, please contact CDVA for assistance.

Sick Leave
Effective July 1, 2022, CDVA must ensure Attendants still meet the eligibility requirements for sick leave. To be eligible, an Attendant must:

  1. Work an average of 20 hours per week or 90 hours per month.
  2. Have all time worked approved by the Employer of Record (EOR) no more than 20 days after the end of the quarter.

If the Attendant meets these criteria, they will earn one hour of sick leave for every 30 hours worked. Any Attendant with unused sick leave at the end of the fiscal year may carry over up to 40 hours into the next fiscal year. Attendants may continue to use these hours during the eligibility process.

COVID-19 Temporary Attendants
There is currently no end date to Appendix K. More information will be provided when there is an end date. Please be aware that any COVID-19 Temporary Attendants under Appendix K need to submit enrollment packets using DocuSign. For additional information about the COVID-19 Temporary Attendants processes and requirements, please visit the COVID-19 Temporary Attendants Forms section of our website.

Live-in Attendants

If an Attendant lives with the participant, they are considered a live-in Attendant. Live-in Attendants are required to complete the Attendant-Consumer Live-In Determination Form and provide proof of address. Examples of proof of address include:

  • U.S. driver’s license
  • U.S. state-issued ID, U.S. passport or passport card
  • School ID card
  • Voter registration card
  • Utility bill

If the Attendant does not live in the same home as the consumer, and needs to update their account, they should contact CDVA.

Electronic Visit Verification (EVV)
All Attendants who are not live-in exempt (LIE) must comply with EVV. To remain in compliance with EVV, non-LIE Attendants must use the CellTrak app or the Interactive Voice Response (IVR) system to submit their time. Failure to remain EVV compliant may result in corrective action by the Department of Medical Assistance Services (DMAS).

Paper Checks
Please remind Attendants to promptly cash or deposit paper checks they receive from CDVA. CDVA is required to cancel funds from paychecks that are more than 180 days old and return the funds to DMAS. CDVA will reach out to Attendants who have undeposited checks that are closely approaching the deadline. After 180 days, CDVA is unable to reissue the funds and the Attendant will need to contact the Commonwealth of Virginia to request payment.

New Service Facilitator Training Video
As a reminder, CDVA now has a New Service Facilitator Training Video available that has replaced the monthly live trainings. This training video can be found in two locations on our website:

Please review this video at your convenience for a refresher course on CDVA’s processes, tools, and resources.

Update Agency Information
Please be sure to update all agency information with CDVA. This includes emails, addresses, phone numbers, and active Service Facilitators within your agency. You can email to update any information on file.

CDVA Website Announcements
Please regularly check the Announcements section on the home page of our website for all upcoming or new announcements from CDVA.