{"id":2890,"date":"2025-07-22T10:14:58","date_gmt":"2025-07-22T10:14:58","guid":{"rendered":"https:\/\/staging-prod-va.cdcndevelopment.com\/?post_type=faq&#038;p=2890"},"modified":"2025-10-14T10:15:45","modified_gmt":"2025-10-14T10:15:45","slug":"the-attendant-forgot-to-clock-in-clock-out-on-the-mobile-app-or-the-ivr-what-should-the-attendant-do","status":"publish","type":"faq","link":"https:\/\/www.consumerdirectva.com\/es\/faq\/the-attendant-forgot-to-clock-in-clock-out-on-the-mobile-app-or-the-ivr-what-should-the-attendant-do\/","title":{"rendered":"El empleado ha olvidado fichar en la aplicaci\u00f3n m\u00f3vil o en el IVR. Qu\u00e9 debe hacer el asistente?"},"content":{"rendered":"<p>El Asistente necesita hacer un ajuste al turno en el portal web CDVA DirectMyCare y enviarlo al EOR. El EOR tendr\u00e1 que revisar y aprobar el tiempo en el portal web. Las entradas manuales de tiempo ser\u00e1n supervisadas por DMAS y las MCOs. El incumplimiento continuo puede resultar en la cancelaci\u00f3n de la inscripci\u00f3n en el programa de CD.<\/p>\n\n\n\n<p><\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"faq-category":[38],"class_list":["post-2890","faq","type-faq","status-publish","hentry","faq-category-evv-questions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Attendant forgot to clock in\/clock out on the mobile app or the IVR. What should the Attendant do? - Virginia - Consumer Direct Care<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.consumerdirectva.com\/es\/faq\/the-attendant-forgot-to-clock-in-clock-out-on-the-mobile-app-or-the-ivr-what-should-the-attendant-do\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Attendant forgot to clock in\/clock out on the mobile app or the IVR. What should the Attendant do? - Virginia - Consumer Direct Care\" \/>\n<meta property=\"og:description\" content=\"The Attendant needs to make an adjustment to the shift on the CDVA DirectMyCare web portal and submit it to the EOR. The EOR will need to review and approve the time on the web portal. Manual time entries will be monitored by DMAS and the MCOs. 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