Overtime Effective January 1, 2021, Attendants may work up to eight hours of overtime per work week. Attendants who do not live with the member are eligible for overtime payments.... Read more »

Consumer Direct Care Network Virginia Customer Service will be unavailable on the following days: Thursday, November 26, 2020 (Thanksgiving) Saturday, November 28, 2020 Friday, December 25, 2020 (Christmas) Saturday, December... Read more »

Attendants who worked anytime between March 12, 2020 and June 30, 2020 will receive a hazard payment of $1,500. The $1,500 is the amount before any taxes are taken out. This will... Read more »

Q:  I work multiple roles with CDCN.  For example, I am the EOR for my daughter and the Attendant for my son.  What do I need to do to see... Read more »

The Centers for Disease Control and Prevention (CDC) published COVID-19 guidance for individuals with disabilities and those who support them. The guidance is a great resource to learn about COVID-19 preparation and... Read more »

Did you know pay stubs are available for Attendants at DirectMyCare.com? Pay stubs are easily viewed and downloaded from the CDCN web portal. Copies of pay stubs will no longer be... Read more »

Great News! W-2s are now available on the CDCN web portal. Once logged into the CDCN web portal, Attendants can find their W-2 by clicking on their name in the... Read more »

We heard your feedback. To reduce time held due to exceeding the authorization, effective 1/16/20 we will begin rounding time according to the allowable Department of Labor rules. Time punched... Read more »

Consumer Direct Care Network (CDCN) will be mailing W-2s through the United States Postal Service to Attendants on or before January 31, 2020.

Customer Service Contact Center hours expanding Monday-Friday: 8 am – 7 pm Saturday: 9 am – 1 pm