{"id":2890,"date":"2025-07-22T10:14:58","date_gmt":"2025-07-22T10:14:58","guid":{"rendered":"https:\/\/staging-prod-va.cdcndevelopment.com\/?post_type=faq&#038;p=2890"},"modified":"2025-10-14T10:15:45","modified_gmt":"2025-10-14T10:15:45","slug":"the-attendant-forgot-to-clock-in-clock-out-on-the-mobile-app-or-the-ivr-what-should-the-attendant-do","status":"publish","type":"faq","link":"https:\/\/www.consumerdirectva.com\/vi\/faq\/the-attendant-forgot-to-clock-in-clock-out-on-the-mobile-app-or-the-ivr-what-should-the-attendant-do\/","title":{"rendered":"Nh\u00e2n vi\u00ean \u0111\u00e3 qu\u00ean ch\u1ea5m c\u00f4ng v\u00e0o\/ra tr\u00ean \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng ho\u1eb7c h\u1ec7 th\u1ed1ng IVR. Nh\u00e2n vi\u00ean n\u00ean l\u00e0m g\u00ec?"},"content":{"rendered":"<p>Nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 c\u1ea7n \u0111i\u1ec1u ch\u1ec9nh ca l\u00e0m vi\u1ec7c tr\u00ean c\u1ed5ng th\u00f4ng tin tr\u1ef1c tuy\u1ebfn CDVA DirectMyCare v\u00e0 g\u1eedi y\u00eau c\u1ea7u \u0111\u1ebfn EOR. EOR s\u1ebd xem x\u00e9t v\u00e0 ph\u00ea duy\u1ec7t th\u1eddi gian tr\u00ean c\u1ed5ng th\u00f4ng tin tr\u1ef1c tuy\u1ebfn. C\u00e1c m\u1ee5c nh\u1eadp th\u1eddi gian th\u1ee7 c\u00f4ng s\u1ebd \u0111\u01b0\u1ee3c DMAS v\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c b\u1ea3o hi\u1ec3m y t\u1ebf (MCOs) theo d\u00f5i. Vi\u1ec7c vi ph\u1ea1m li\u00ean t\u1ee5c c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn vi\u1ec7c h\u1ee7y \u0111\u0103ng k\u00fd kh\u1ecfi ch\u01b0\u01a1ng tr\u00ecnh CD.<\/p>\n\n\n\n<p><\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"faq-category":[38],"class_list":["post-2890","faq","type-faq","status-publish","hentry","faq-category-evv-questions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Attendant forgot to clock in\/clock out on the mobile app or the IVR. What should the Attendant do? - Virginia - Consumer Direct Care<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.consumerdirectva.com\/vi\/faq\/the-attendant-forgot-to-clock-in-clock-out-on-the-mobile-app-or-the-ivr-what-should-the-attendant-do\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Attendant forgot to clock in\/clock out on the mobile app or the IVR. What should the Attendant do? - Virginia - Consumer Direct Care\" \/>\n<meta property=\"og:description\" content=\"The Attendant needs to make an adjustment to the shift on the CDVA DirectMyCare web portal and submit it to the EOR. The EOR will need to review and approve the time on the web portal. Manual time entries will be monitored by DMAS and the MCOs. Continued noncompliance may result in disenrollment from the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.consumerdirectva.com\/vi\/faq\/the-attendant-forgot-to-clock-in-clock-out-on-the-mobile-app-or-the-ivr-what-should-the-attendant-do\/\" \/>\n<meta property=\"og:site_name\" content=\"Virginia - Consumer Direct Care\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-14T10:15:45+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 ph\u00fat\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.consumerdirectva.com\/faq\/the-attendant-forgot-to-clock-in-clock-out-on-the-mobile-app-or-the-ivr-what-should-the-attendant-do\/\",\"url\":\"https:\/\/www.consumerdirectva.com\/faq\/the-attendant-forgot-to-clock-in-clock-out-on-the-mobile-app-or-the-ivr-what-should-the-attendant-do\/\",\"name\":\"The Attendant forgot to clock in\/clock out on the mobile app or the IVR. What should the Attendant do? - Virginia - Consumer Direct Care\",\"isPartOf\":{\"@id\":\"https:\/\/www.consumerdirectva.com\/#website\"},\"datePublished\":\"2025-07-22T10:14:58+00:00\",\"dateModified\":\"2025-10-14T10:15:45+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.consumerdirectva.com\/faq\/the-attendant-forgot-to-clock-in-clock-out-on-the-mobile-app-or-the-ivr-what-should-the-attendant-do\/#breadcrumb\"},\"inLanguage\":\"vi\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.consumerdirectva.com\/faq\/the-attendant-forgot-to-clock-in-clock-out-on-the-mobile-app-or-the-ivr-what-should-the-attendant-do\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.consumerdirectva.com\/faq\/the-attendant-forgot-to-clock-in-clock-out-on-the-mobile-app-or-the-ivr-what-should-the-attendant-do\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.consumerdirectva.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The Attendant forgot to clock in\/clock out on the mobile app or the IVR. What should the Attendant do?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.consumerdirectva.com\/#website\",\"url\":\"https:\/\/www.consumerdirectva.com\/\",\"name\":\"Virginia - Consumer Direct Care\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.consumerdirectva.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.consumerdirectva.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"vi\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.consumerdirectva.com\/#organization\",\"name\":\"Virginia - Consumer Direct Care\",\"url\":\"https:\/\/www.consumerdirectva.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"vi\",\"@id\":\"https:\/\/www.consumerdirectva.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.consumerdirectva.com\/wp-content\/uploads\/sites\/16\/2025\/07\/VA-header-logo.png\",\"contentUrl\":\"https:\/\/www.consumerdirectva.com\/wp-content\/uploads\/sites\/16\/2025\/07\/VA-header-logo.png\",\"width\":159,\"height\":48,\"caption\":\"Virginia - Consumer Direct Care\"},\"image\":{\"@id\":\"https:\/\/www.consumerdirectva.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The Attendant forgot to clock in\/clock out on the mobile app or the IVR. What should the Attendant do? - Virginia - Consumer Direct Care","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.consumerdirectva.com\/vi\/faq\/the-attendant-forgot-to-clock-in-clock-out-on-the-mobile-app-or-the-ivr-what-should-the-attendant-do\/","og_locale":"vi_VN","og_type":"article","og_title":"The Attendant forgot to clock in\/clock out on the mobile app or the IVR. What should the Attendant do? - Virginia - Consumer Direct Care","og_description":"The Attendant needs to make an adjustment to the shift on the CDVA DirectMyCare web portal and submit it to the EOR. The EOR will need to review and approve the time on the web portal. Manual time entries will be monitored by DMAS and the MCOs. Continued noncompliance may result in disenrollment from the [&hellip;]","og_url":"https:\/\/www.consumerdirectva.com\/vi\/faq\/the-attendant-forgot-to-clock-in-clock-out-on-the-mobile-app-or-the-ivr-what-should-the-attendant-do\/","og_site_name":"Virginia - Consumer Direct Care","article_modified_time":"2025-10-14T10:15:45+00:00","twitter_card":"summary_large_image","twitter_misc":{"\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc":"1 ph\u00fat"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.consumerdirectva.com\/faq\/the-attendant-forgot-to-clock-in-clock-out-on-the-mobile-app-or-the-ivr-what-should-the-attendant-do\/","url":"https:\/\/www.consumerdirectva.com\/faq\/the-attendant-forgot-to-clock-in-clock-out-on-the-mobile-app-or-the-ivr-what-should-the-attendant-do\/","name":"The Attendant forgot to clock in\/clock out on the mobile app or the IVR. What should the Attendant do? - Virginia - Consumer Direct Care","isPartOf":{"@id":"https:\/\/www.consumerdirectva.com\/#website"},"datePublished":"2025-07-22T10:14:58+00:00","dateModified":"2025-10-14T10:15:45+00:00","breadcrumb":{"@id":"https:\/\/www.consumerdirectva.com\/faq\/the-attendant-forgot-to-clock-in-clock-out-on-the-mobile-app-or-the-ivr-what-should-the-attendant-do\/#breadcrumb"},"inLanguage":"vi","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.consumerdirectva.com\/faq\/the-attendant-forgot-to-clock-in-clock-out-on-the-mobile-app-or-the-ivr-what-should-the-attendant-do\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.consumerdirectva.com\/faq\/the-attendant-forgot-to-clock-in-clock-out-on-the-mobile-app-or-the-ivr-what-should-the-attendant-do\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.consumerdirectva.com\/"},{"@type":"ListItem","position":2,"name":"The Attendant forgot to clock in\/clock out on the mobile app or the IVR. What should the Attendant do?"}]},{"@type":"WebSite","@id":"https:\/\/www.consumerdirectva.com\/#website","url":"https:\/\/www.consumerdirectva.com\/","name":"Virginia - Ch\u0103m s\u00f3c tr\u1ef1c ti\u1ebfp cho ng\u01b0\u1eddi ti\u00eau d\u00f9ng","description":"","publisher":{"@id":"https:\/\/www.consumerdirectva.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.consumerdirectva.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"vi"},{"@type":"Organization","@id":"https:\/\/www.consumerdirectva.com\/#organization","name":"Virginia - Ch\u0103m s\u00f3c tr\u1ef1c ti\u1ebfp cho ng\u01b0\u1eddi ti\u00eau d\u00f9ng","url":"https:\/\/www.consumerdirectva.com\/","logo":{"@type":"ImageObject","inLanguage":"vi","@id":"https:\/\/www.consumerdirectva.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.consumerdirectva.com\/wp-content\/uploads\/sites\/16\/2025\/07\/VA-header-logo.png","contentUrl":"https:\/\/www.consumerdirectva.com\/wp-content\/uploads\/sites\/16\/2025\/07\/VA-header-logo.png","width":159,"height":48,"caption":"Virginia - Consumer Direct Care"},"image":{"@id":"https:\/\/www.consumerdirectva.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.consumerdirectva.com\/vi\/wp-json\/wp\/v2\/faq\/2890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.consumerdirectva.com\/vi\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.consumerdirectva.com\/vi\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/www.consumerdirectva.com\/vi\/wp-json\/wp\/v2\/media?parent=2890"}],"wp:term":[{"taxonomy":"faq-category","embeddable":true,"href":"https:\/\/www.consumerdirectva.com\/vi\/wp-json\/wp\/v2\/faq-category?post=2890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}