{"id":2891,"date":"2025-07-21T10:15:01","date_gmt":"2025-07-21T10:15:01","guid":{"rendered":"https:\/\/staging-prod-va.cdcndevelopment.com\/?post_type=faq&#038;p=2891"},"modified":"2025-10-14T10:16:49","modified_gmt":"2025-10-14T10:16:49","slug":"the-mobile-app-was-not-working-when-i-started-or-ended-the-shift-what-should-i-do","status":"publish","type":"faq","link":"https:\/\/www.consumerdirectva.com\/vi\/faq\/the-mobile-app-was-not-working-when-i-started-or-ended-the-shift-what-should-i-do\/","title":{"rendered":"\u1ee8ng d\u1ee5ng di \u0111\u1ed9ng kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng khi t\u00f4i b\u1eaft \u0111\u1ea7u ho\u1eb7c k\u1ebft th\u00fac ca l\u00e0m vi\u1ec7c. T\u00f4i n\u00ean l\u00e0m g\u00ec?"},"content":{"rendered":"<p>Th\u1eddi gian c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c n\u1ed9p th\u00f4ng qua h\u1ec7 th\u1ed1ng IVR CareAttend b\u1eb1ng \u0111i\u1ec7n tho\u1ea1i c\u1ed1 \u0111\u1ecbnh c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. H\u1ec7 th\u1ed1ng IVR CareAttend \u0111\u01b0\u1ee3c xem l\u00e0 ph\u01b0\u01a1ng ph\u00e1p thay th\u1ebf cho EVV. Ca l\u00e0m vi\u1ec7c c\u1ea7n \u0111\u01b0\u1ee3c ph\u00ea duy\u1ec7t b\u1edfi EOR th\u00f4ng qua h\u1ec7 th\u1ed1ng IVR ho\u1eb7c c\u1ed5ng th\u00f4ng tin tr\u1ef1c tuy\u1ebfn DirectMyCare c\u1ee7a CDVA. N\u1ebfu kh\u00f4ng th\u1ec3 s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng IVR CareAttend, b\u1ea1n c\u1ea7n nh\u1eadp ca l\u00e0m vi\u1ec7c tr\u00ean c\u1ed5ng th\u00f4ng tin tr\u1ef1c tuy\u1ebfn v\u00e0 n\u1ed9p cho EOR \u0111\u1ec3 ph\u00ea duy\u1ec7t. EOR s\u1ebd c\u1ea7n xem x\u00e9t v\u00e0 ph\u00ea duy\u1ec7t th\u1eddi gian tr\u00ean c\u1ed5ng th\u00f4ng tin web. Lo\u1ea1i n\u1ed9p th\u1eddi gian n\u00e0y ph\u1ea3i tr\u1ea3i qua quy tr\u00ecnh ngo\u1ea1i l\u1ec7. Th\u1eddi gian \u0111\u01b0\u1ee3c nh\u1eadp th\u1ee7 c\u00f4ng tr\u00ean c\u1ed5ng th\u00f4ng tin web b\u1edfi Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c KH\u00d4NG tu\u00e2n th\u1ee7 EVV. C\u00e1c nh\u1eadp li\u1ec7u th\u1eddi gian th\u1ee7 c\u00f4ng s\u1ebd \u0111\u01b0\u1ee3c DMAS v\u00e0 c\u00e1c MCO theo d\u00f5i. Vi\u1ec7c kh\u00f4ng tu\u00e2n th\u1ee7 li\u00ean t\u1ee5c c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn vi\u1ec7c b\u1ecb lo\u1ea1i kh\u1ecfi ch\u01b0\u01a1ng tr\u00ecnh.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"faq-category":[38],"class_list":["post-2891","faq","type-faq","status-publish","hentry","faq-category-evv-questions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The mobile app was not working when I started or ended the shift. 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