Consumer Direct Care Network Introduction

Frequently Asked Questions

Consumer Direct Care Network (CDCN or Consumer Direct) is the Fiscal/Employer Agent (F/EA) provider for individuals enrolled in certain waivers through Virginia’s Department of Medical Assistance Services (DMAS). As your F/EA, we provide superior customer service and support to Individuals throughout Virginia.

  • The Community Living (CL) waiver;
  • The Family Individual Supports (FIS) waiver;
  • Health Insurance Premium Payment (HIPP) program;
  • Early and Periodic Screening, Diagnostic, and Treatment (EPSDT) waiver; and
  • Any Consumer-Directed Fee-for-Service member not enrolled in managed care.

Since 1990, we have been providing care and support for people in their homes and communities.

As the F/EA, Consumer Direct will:

  • Perform a Criminal History Record Name Search on all attendants.
  • Perform a search of the Virginia Department of Social Services (Child Protective Services) Central Registry for findings of child abuse and neglect on prospective attendants providing care to participants under age 18.
  • Perform required state and federal background and employment eligibility checks on attendants.
  • Issue wages using direct deposit to the Attendant’s checking or savings account or to a Wisely card.
  • Withhold state and federal taxes and other withholdings for each attendant.
  • File monthly, quarterly, and annual tax deposits and forms with state and federal agencies.
  • Issue an IRS W-2 Wage Settlement to each attendant in January every year.
  • Provide the Quarterly Service Report (QSR) four (4) times per year to review your Service Authorization.
  • Answer questions about enrollment, timesheets, and payments.
  • Help you and your attendants with the enrollment process.

Email: InfoCDVA@ConsumerDirectCare.com

We have direct phone numbers for Aetna, Sentara Health Plans, DMAS, Kaiser, and Humana members.

  • Aetna: 888-444-2418
  • Sentara Health Plans: 888-444-2419
  • DMAS: 888-444-8182
  • Kaiser: 888-592-4341
  • Humana: 888-665-9781

Toll-Free Fax: 877-747-7764

Customer Service inquiries will be handled by our Customer Service Center and may be escalated to local CDCN Program Coordinators.