Training Materials

Training Videos

The videos below provide step-by-step instructions for the CellTrak mobile application, IVR, web portal, and completing Transition Packets.

Web Portal

Getting Started with Web Portal Registration Attendant: Enter a New Shift Attendant: Verify and Submit an Adjusted EVV Shift EOR: Approve or Reject Time Attendant: Resubmit or Delete a Shift Attendant: Time Entry Exceptions Attendant: Paystubs and Documents EOR: Reports and Documents Service Facilitator: Web Portal User Guide Service Facilitator: Agency Administration Guide Managed Care Organizations: Web Portal User Guide Resetting Your Password

Mobile Application and IVR

Getting Started with the Mobile Application for EVV Getting Started with IVR for EVV Attendant: Start and End a Shift with CellTrak Common CellTrak Device Registration Error Codes

Additional Materials

Using the CDCN Payroll IVR