Training Materials

Training Videos

The videos below provide step-by-step instructions for the CellTrak mobile application, IVR, web portal, and completing Transition Packets.

Web Portal

Getting Started with Web Portal Registration Attendant: Enter a New Shift Attendant: Verify and Submit an Adjusted EVV Shift EOR: Approve or Reject Time Attendant: Resubmit or Delete a Shift Attendant: Time Entry Exceptions Attendant: Paystubs and Documents EOR: Reports and Documents

Resetting Your Password

Mobile Application and IVR

Getting Started with the Mobile Application for EVV Getting Started with IVR for EVV Attendant: Start and End a Shift with CellTrak Common CellTrak Device Registration Error Codes

Service Facilitator Materials

Service Facilitator Web Portal User Guide Service Facilitator Agency Administration Guide

Additional Materials

EVV Webinar Presentation EVV Town Hall Presentation

Using the CDCN Payroll IVR