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Training Materials

Training Videos

The videos below provide step-by-step instructions for the CellTrak mobile application, IVR, web portal, and completing Transition Packets.

How to Download the CellTrak Mobile App
CellTrak - Enter and Approve a Shift - English
CellTrak - Enter and Approve a Shift - Spanish
CellTrak - using the landline IVR option - English
CellTrak - using the landline IVR option - Spanish
Web Portal - Registration - English
Web Portal - Registration - Spanish
Web Portal - Overview - English
Web Portal - Overview - Spanish
Web Portal - Enter a Shift - English
Web Portal - Enter a Shift - Spanish
Web Portal - Submit a Shift - English
Web Portal - Submit a Shift - Spanish
Web Portal - Bi-Weekly Authorization Limits - English
Web Portal - Approve a Shift - English
Web Portal - Approve a Shift - Spanish
Web Portal - Approving Sick Time - English
Web Portal - Find Sick Time Balance - English
Attendant-Consumer Live-in Determination Form - How to Complete
Payroll Tax Exemptions Determination Form - How to Complete
How to Read Your W-2
Attendant Transition Packet
Employer Transition Packet

Web Portal

Getting Started with Web Portal Registration Attendant: Enter a New Shift Attendant: Verify and Submit an Adjusted EVV Shift Attendant: Resubmit or Delete a Shift Attendant: Time Entry Exceptions Attendant: Paystubs and Documents EOR: Time Approval & Bi-Weekly Authorization Limits EOR: Approve or Reject Time EOR: Reports and Documents Service Facilitator: Web Portal User Guide Service Facilitator: Agency Administration Guide Managed Care Organizations: Web Portal User Guide Resetting Your Password Attendant: Update IVR Pin Attendant: Finding Your Sick Time Balance Attendant: Enter Sick Time EOR: Approving Sick Time Reading the DirectMyCare Legend

Mobile Application and IVR

Getting Started with the Mobile Application for EVV Getting Started with IVR for EVV Attendant: Start and End a Shift with CellTrak Common CellTrak Device Registration Error Codes

Additional Materials

Creating an Email Address Using the CDCN Payroll IVR ADP Registration Instructions New Service Facilitator Training Video
Getting Started: Reading Your Pay Stub

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 Aetna: 888-444-2418  Virginia Premier: 888-444-2419  DMAS: 888-444-8182

 877-747-7764  CONTACT US  VISIT CARE NETWORK


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