Training Materials

Training Videos

The videos below provide step-by-step instructions for the CellTrak mobile application, IVR, web portal, and completing Transition Packets.

Web Portal

Getting Started with Web Portal Registration Attendant: Enter a New Shift Attendant: Verify and Submit an Adjusted EVV Shift Attendant: Resubmit or Delete a Shift Attendant: Time Entry Exceptions Attendant: Paystubs and Documents EOR: Time Approval & Bi-Weekly Authorization Limits EOR: Approve or Reject Time EOR: Reports and Documents Service Facilitator: Web Portal User Guide Service Facilitator: Agency Administration Guide Managed Care Organizations: Web Portal User Guide Resetting Your Password Attendant: Update IVR Pin Attendant: Finding Your Sick Time Balance Attendant: Enter Sick Time EOR: Approving Sick Time Reading the DirectMyCare Legend

Mobile Application and IVR

Getting Started with the Mobile Application for EVV Getting Started with IVR for EVV Attendant: Start and End a Shift with CellTrak Common CellTrak Device Registration Error Codes

Additional Materials

Creating an Email Address Using the CDCN Payroll IVR ADP Registration Instructions New Service Facilitator Training Video

Getting Started: Reading Your Pay Stub