Web Portal

The videos and guides below provide step-by-step instructions for using the CDCN web portal.

Web Portal - Registration - English
Web Portal - Registration - Spanish
Web Portal - Overview - English
Web Portal - Overview - Spanish
Web Portal - Enter a Shift - English
Web Portal - Enter a Shift - Spanish
Web Portal - Submit a Shift - English
Web Portal - Submit a Shift - Spanish
Web Portal - Approve a Shift - English
Web Portal - Approve a Shift - Spanish
Web Portal - Bi-Weekly Authorization Limits - English
Web Portal - Find Sick Time Balance - English
Web Portal - Approving Sick Time - English
Web Portal Registration Attendant: Enter a New Shift Attendant: Verify and Submit an Adjusted EVV Shift Attendant: Resubmit or Delete a Shift Attendant: Time Entry Exceptions Attendant: Paystubs and Documents EOR: Time Approval & Bi-Weekly Authorization Limits EOR: Approve or Reject Time EOR: Reports and Documents Service Facilitator: Web Portal User Guide Service Facilitator: Agency Administration Guide Managed Care Organizations: Web Portal User Guide Resetting Your Password Attendant: Update IVR Pin Attendant: Finding Your Sick Time Balance Attendant: Enter Sick Time EOR: Approving Sick Time Reading the DirectMyCare Legend

Mobile Application and IVR

The videos and guides below provide step-by-step instructions for using the CellTrak mobile app and IVR.

How to Download the CellTrak Mobile App
CellTrak - Enter and Approve a Shift - English
CellTrak - Enter and Approve a Shift - Spanish
CellTrak - using the landline IVR option - English
CellTrak - using the landline IVR option - Spanish
CellTrak EVV Mobile App Registration Getting Started with IVR for EVV Attendant: Start and End a Shift with CellTrak Common CellTrak Device Registration Error Codes

Enrollment

The materials below provide step-by-step instructions for enrollment.

Optima Transition Webinar Recording
Completing the Attendant Enrollment Packet
Completing the Employer Enrollment Packet
Attendant Transition Packet
Employer Transition Packet
Presentation Slides - Optima Transition Webinar for Service Facilitators

Payroll

The guides below provide step-by-step instructions for using the CDCN payroll IVR, registering for ADP, and reading your paystub.

Using the CDCN Payroll IVR ADP Registration Instructions
Getting Started: Reading Your Pay Stub

Tax Season

The videos below provide helpful tax season information.

Attendant-Consumer Live-in Determination Form - How to Complete
How to Read Your W-2
Payroll Tax Exemptions Determination Form - How to Complete

Other

Creating an Email Address New Service Facilitator Training Video
Employer of Record 101