Consumer Direct Care Network Virginia Customer Service will be unavailable on the following days: Thursday, November 26, 2020 (Thanksgiving) Saturday, November 28, 2020 Friday, December 25, 2020 (Christmas) Saturday, December 26, 2020 Friday, January 1, 2021 (New Year’s Day) Saturday, January 2, 2021 Payroll IVR Payroll IVR will remain...
Attendants who worked anytime between March 12, 2020 and June 30, 2020 will receive a hazard payment of $1,500. The $1,500 is the amount before any taxes are taken out. This will be a one-time payment. In order to be included in the hazard payment, the Attendant must have: Worked during...
Q: I work multiple roles with CDCN. For example, I am the EOR for my daughter and the Attendant for my son. What do I need to do to see both roles on DirectMyCare.com? A: Users with multiple roles are able to log into DirectMyCare.com with one user name...
Personal protective equipment, or PPE, including disposable masks, gloves, and hand sanitizer, is available to employers of record (EORs) participating in the consumer direction program at no charge. This PPE is available to EORs to provide attendants with the appropriate protection while they care for the Medicaid member. EORs...
The Centers for Disease Control and Prevention (CDC) published COVID-19 guidance for individuals with disabilities and those who support them. The guidance is a great resource to learn about COVID-19 preparation and response. The CDC’s guidance covers: Accommodations, modifications, and assistance Developmental monitoring and screening of children during COVID-19 Distance learning...
Did you know pay stubs are available for Attendants at DirectMyCare.com? Pay stubs are easily viewed and downloaded from the CDCN web portal. Copies of pay stubs will no longer be mailed to Attendants starting April 11. Click here for instructions
Great News! W-2s are now available on the CDCN web portal. Once logged into the CDCN web portal, Attendants can find their W-2 by clicking on their name in the upper right corner of the screen and then clicking View Documents.
We heard your feedback. To reduce time held due to exceeding the authorization, effective 1/16/20 we will begin rounding time according to the allowable Department of Labor rules. Time punched in 7 minutes or less will be rounded back to the quarter hour and 8 minutes or more will...
Consumer Direct Care Network (CDCN) will be mailing W-2s through the United States Postal Service to Attendants on or before January 31, 2020.
Customer Service Contact Center hours expanding Monday-Friday: 8 am – 7 pm Saturday: 9 am – 1 pm