Service Facilitator Newsletter

Welcome to the April Service Facilitator Newsletter. Here are the latest updates from Consumer Direct Care Network Virginia (CDVA).

Meet CDVA’s New Outreach Coordinator

I am Chrisón Fraser, the new Outreach Coordinator for CDVA. As the Outreach Coordinator, I am the liaison for CDVA with Service Facilitator Agencies (SFA) and their Service Facilitators (SF).

In this role, I:

  • Create your agency profile in the CDVA system.
  • Assist with enrollment questions for your clients and attendants to ensure timely processing.
  • Add and edit SF administrators.
  • Assist with SF web portal registration.
  • Follow up with our program office for continued support during an outstanding inquiry.

Moving forward please send all of your questions to Once I receive your inquiry, I will respond to you within 24 business hours to confirm receipt of your request and a timeline for resolution.

For improved communication with SFs, we are working on:

  • Bi-weekly virtual meetings in a breakout group format.
  • Ensuring the Outreach Coordinator or a Supervisor complete callback requests within 24 business hours.
  • Monthly meetings with the CDVA Leadership at SF agencies.
  • Town halls and more training materials.

I am honored to be in this role and look forward to positively impacting the communities we serve!

DirectMyCare Web Portal Registration Update

All new users are registered automatically for the DirectMyCare web portal. They only need to complete the validation process. The registration process for Care Coordinators, Designated Representatives, and SFs has not changed. They will still need to complete regular registration. The official one-page instructions and new video are available on the CDVA website:

Here are the new steps for the web portal validation process:

  1. Go to, click Sign In, and then Forgot your Password.
  2. Enter the email address used on the enrollment packet. Click on Send Verification Code. Once you receive the verification code, enter the code and click Verify.
  3. Enter and confirm a new password and click Continue.
  4. Enter in the last four digits of your Social Security Number and click Continue to successfully log in.

The Employer of Record 101 One-Pager

The Employer of Record (EOR) 101 one-pager is available under the Training Materials section of the CDVA website. This document provides an explanation of the EOR’s role and responsibilities.

Sick Leave

To be eligible an Attendant must:

  • Work an average of 20 hours per week or 90 hours per month.
  • Have all time worked approved by the EOR no more than 20 days after the end of the quarter.

If the Attendant meets these criteria, they will earn one hour of sick leave for every 30 hours worked. Sick leave must be entered using the DirectMyCare web portal. Any Attendant with unused sick leave at the end of the fiscal year may carry over up to 40 hours into the next fiscal year. Sick leave can be used in 15-minute increments. Attendants may continue to use these hours during the eligibility process.

Sick time balances have rolled over to CDVA for Attendants who transitioned with Optima.

Update Agency Information

SFs must create a DirectMyCare web portal account to gain access to Clients associated under the agency. If there are any SFs who do not have access to the DirectMyCare web portal, please encourage them to register. The agency admin should advise CDVA of any SFs who should be associated with their agency.

Please be sure to update all agency information with CDVA including emails, addresses, phone numbers, and active SFs within your agency. You can email to update any information on file.

CDVA Website Announcements

Please regularly check out our Announcements section on the home page of our website for all upcoming or new announcements from CDVA.