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Posts Categorized: Announcements

Customer Service Hours – Holiday Schedule Image

Customer Service Hours – Holiday Schedule

Announcements

Consumer Direct Care Network Virginia Customer Service will be unavailable on the following days: Thursday, November 26, 2020 (Thanksgiving) Saturday, November 28, 2020 Friday, December 25, 2020 (Christmas) Saturday, December 26, 2020 Friday, January 1, 2021 (New Year’s Day) Saturday, January 2, 2021 Payroll IVR Payroll IVR will remain...

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Hazard Pay Update Image

Hazard Pay Update

Announcements

Attendants who worked anytime between March 12, 2020 and June 30, 2020 will receive a hazard payment of $1,500. The $1,500 is the amount before any taxes are taken out. This will be a one-time payment. In order to be included in the hazard payment, the Attendant must have: Worked during...

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New Feature on DirectMyCare.com Image

New Feature on DirectMyCare.com

Announcements

Q:  I work multiple roles with CDCN.  For example, I am the EOR for my daughter and the Attendant for my son.  What do I need to do to see both roles on DirectMyCare.com? A:  Users with multiple roles are able to log into DirectMyCare.com with one user name...

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Personal Protective Equipment Now Available Image

Personal Protective Equipment Now Available

Announcements

Personal protective equipment, or PPE, including disposable masks, gloves, and hand sanitizer, is available to employers of record (EORs) participating in the consumer direction program at no charge. This PPE is available to EORs to provide attendants with the appropriate protection while they care for the Medicaid member. EORs...

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COVID-19 Guidance Image

COVID-19 Guidance

Announcements

The Centers for Disease Control and Prevention (CDC) published COVID-19 guidance for individuals with disabilities and those who support them. The guidance is a great resource to learn about COVID-19 preparation and response. The CDC’s guidance covers: Accommodations, modifications, and assistance Developmental monitoring and screening of children during COVID-19 Distance learning...

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Pay Stubs Available for Attendants Online Image

Pay Stubs Available for Attendants Online

Announcements

Did you know pay stubs are available for Attendants at DirectMyCare.com? Pay stubs are easily viewed and downloaded from the CDCN web portal. Copies of pay stubs will no longer be mailed to Attendants starting April 11. Click here for instructions

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W-2s Now Available on the CDCN Web Portal Image

W-2s Now Available on the CDCN Web Portal

Announcements

Great News! W-2s are now available on the CDCN web portal. Once logged into the CDCN web portal, Attendants can find their W-2 by clicking on their name in the upper right corner of the screen and then clicking View Documents.

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We heard your feedback Image

We heard your feedback

Announcements

We heard your feedback. To reduce time held due to exceeding the authorization, effective 1/16/20 we will begin rounding time according to the allowable Department of Labor rules. Time punched in 7 minutes or less will be rounded back to the quarter hour and 8 minutes or more will...

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W-2s Coming Soon! Image

W-2s Coming Soon!

Announcements

Consumer Direct Care Network (CDCN) will be mailing W-2s through the United States Postal Service to Attendants on or before January 31, 2020.

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