We heard your feedback. To reduce time held due to exceeding the authorization, effective 1/16/20 we will begin rounding time according to the allowable Department of Labor rules. Time punched... Read more »

Consumer Direct Care Network (CDCN) will be mailing W-2s through the United States Postal Service to Attendants on or before January 31, 2020.

Customer Service Contact Center hours expanding Monday-Friday: 8 am – 7 pm Saturday: 9 am – 1 pm

Effective 1/4/20, paper timesheets are no longer be accepted. Please submit your time using an approved electronic method. Additional information can be found at www.ConsumerDirectVA.com/training-materials.

It’s the end of 2019 and that means it’s almost time to send out W-2 forms. The W-2 form is the form that an employer must send to an employee... Read more »

Our new address is 6802 Paragon Place, Suite 430 Richmond, VA 23230 We are pleased to announce our team is moving to a larger office to serve you better. We... Read more »

The EVV transition is coming. Attendants must start using Electronic Visit Verification (EVV) to electronically record when they begin and end their shifts.  Effective 9/26/19 paper timesheets will no longer... Read more »

The Department of Medical Assistance Services (DMAS), the Fiscal/Employer Agents (F/EAs), and the Managed Care Organizations (MCOs) will host regional town halls for Consumer-Directed services. These sessions will provide an... Read more »

Virginia Premier recently shared that your Fiscal/Employer Agent (F/EA) is changing to Consumer Direct Care Network (CDCN). This change will occur in September 2019. Please read below for some helpful... Read more »

Electronic Visit Verification (EVV) uses technology to electronically record when attendants begin and end providing services to Medicaid members. These systems require a device like a mobile phone or landline... Read more »