Every Participant and Attendant will be issued a unique identifier by CDCN. These numbers will be sent to Employers after CDCN has re- ceived a complete Employer Enrollment Packet or Attendant Enrollment Packet. For new attendants, the ID number will be listed on CDCN’s enrollment confirmation letter that is sent to the Employer upon completion of the attendant’s enrollment.

If you haven’t received your ID numbers within two (2) weeks of submitting complete enrollment packets, please call CDCN. We have direct phone numbers for Aetna, Sentara Health Plans, DMAS, and Molina members.

I want to enroll or help my Consumer enroll in services.

I want to approve time submitted by my Attendant(s).

I am a new Employer of Record and want to enroll myself or my Consumer in services.

I want to enroll as an Attendant to provide care for a Consumer that I worked with at another F/EA.
I do not live with my consumer and I want to submit time.
I live with my Consumer and want to learn how to submit time using the DirectMyCare portal.

I want to understand my pay.

I want to help my Consumers enroll in services.

My Consumer has changed their employer.

I'm a new Service Facilitator and want to learn more.

My Consumer is new to Consumer-Directed services.

My Consumer is transitioning from another F/EA.

Create your own user feedback survey

I want to manage my agency information in CDVA’s system.

Service Facilitators have the ability to view their case loads in the DirectMyCare portal.
MCO DirectMyCare Portal
Administrative Guide
DirectMyCare Portal User Guide

I want to see the status of my Consumers’ paperwork.

MCOs can view status in the "Packet Status" section of the portal.

I'm an Employer of Record/Personal Representative.

I'm an Attendant.

I'm a Service Facilitator.