How should the Employer of Record notify CDCN about changes in contact information?

The EOR should notify CDCN of any changes in contact information. To update this information you can:

Email InfoCDVA@ConsumerDirectCare.com (mailto:InfoCDVA@ConsumerDirectCare.comi) or call our Customer Service Center. We have direct phone numbers for Aetna, Sentara Health Plans, DMAS, and Molina members.
- Aetna: 888-444-2418
- Sentara Health Plans: 888-444-2419
- DMAS: 888-444-8182
- Molina: 888-444-2717

Find the Consumer Data Form on our website at ConsumerDirectVA.com/forms (http://www.ConsumerDirectVA.com/forms). You can mail, email, or fax the completed form back to us.

I want to enroll or help my Consumer enroll in services.

I want to approve time submitted by my Attendant(s).

I am a new Employer of Record and want to enroll myself or my Consumer in services.

I want to understand my pay.

I want to help my Consumers enroll in services.

My Consumer has changed their employer.

I'm a new Service Facilitator and want to learn more.

My Consumer is new to Consumer-Directed services.

My Consumer is transitioning from another F/EA.

I want to manage my agency information in CDVA’s system.

I want to see the status of my Consumers’ paperwork.

I'm an Employer of Record/Personal Representative.

I'm an Attendant.

I'm a Service Facilitator.