A CULTURE OF CARING FOR YOU

A CULTURE OF CARING FOR YOU

We’re here to help you direct your own care.

We believe in person-centered care, provided by staff who live in the communities where they work and who understand the unique needs of members and their caregivers.

Our tools and services are designed with people in mind. We serve clients and their caregivers through Medicaid programs across Virginia. We work with state agencies, managed care organizations, case managers, caregivers, and clients.

In-home care coverage across Virginia

If you or a loved one is an individual with a disability or other long-term care need, or simply wants to age at home, we can provide services and supports to help you remain safe, healthy, and independent in your home and community.
People

We serve clients and their caregivers. Our clients include older adults and individuals with disabilities and other long-term care needs.

Places

We support people in large cities, small towns, and rural areas throughout the great state of Virginia.

Mission, Vision, Values

Our Mission

To provide care and support for people in their homes and communities.

Our Vision

To help people live the life they want.

Our Values

RISE (Respect, Integrity, Service, Excellence)

Powered by human connection

Across Virginia and nationwide, we support people just like you – clients, caregivers, and authorized representatives who take a direct role in their in-home services. We invite you to learn about some of the ways we can connect as a community. We believe we can achieve more together.

Make a difference in Virginia communities.

Consumer Direct Care Network offers a broad range of exciting local-office and remote career opportunities.

We’re here to help you.

Need guidance or have questions about applications? Connect with our support staff.

Contact InfoJobs@ConsumerDirectCare.com for more information.

Our history is all about caring for you

Where we come from

Consumer Direct Care Network was founded in 1990 in Missoula, Montana, to provide in-home nursing care. In 1998, self-directed services became an option in Montana. We saw firsthand that people are happiest and healthiest when they receive the care they need in their homes and communities. We began our journey to support programs that allow for greater choice and control for Medicaid participants across the country.

Where we are today

Since then, we have expanded our service models and our range. We support a variety of programs in 14 states across the country.

Our person-centered approach, focus on community-based offices and staff, comprehensive experience, innovative technology solutions, and collaborative relationships make us a leader in the field of self-direction.

We continue to stand upon our caregiving foundation established more than 30 years ago: empowering and supporting people to live the life they want and remain in their homes and communities.

Where we’re going

We believe in the philosophy of self-direction. We know people are happiest and healthiest when they have control over their care. Self-direction will always be at the heart of what we do. We will continue to advance self-direction, providing high-quality services to our clients and their caregivers and working to empower and support people to live the life they choose.

Where we are today

Since then, we have expanded our service models and our range. We support a variety of programs in 14 states across the country.

Our person-centered approach, focus on community-based offices and staff, comprehensive experience, innovative technology solutions, and collaborative relationships make us a leader in the field of self-direction.

We continue to stand upon our caregiving foundation established more than 30 years ago: empowering and supporting people to live the life they want and remain in their homes and communities.

Testimonials

I want to enroll or help my Consumer enroll in services.

I want to approve time submitted by my Attendant(s).

I am a new Employer of Record and want to enroll myself or my Consumer in services.

I want to enroll as an Attendant to provide care for a Consumer that I worked with at another F/EA.
I do not live with my consumer and I want to submit time.
I live with my Consumer and want to learn how to submit time using the DirectMyCare portal.

I want to understand my pay.

I want to help my Consumers enroll in services.

My Consumer has changed their employer.

I'm a new Service Facilitator and want to learn more.

My Consumer is new to Consumer-Directed services.

My Consumer is transitioning from another F/EA.

The final payday in 2025 for CDVA will be on December 19, 2025.

I want to manage my agency information in CDVA’s system.

Service Facilitators have the ability to view their case loads in the DirectMyCare portal.
MCO DirectMyCare Portal
Administrative Guide
DirectMyCare Portal User Guide

I want to see the status of my Consumers’ paperwork.

MCOs can view status in the "Packet Status" section of the portal.

I'm an Employer of Record/Personal Representative.

I'm an Attendant.

I'm a Service Facilitator.