If I live with my participant, can I receive overtime?

No. If you live with your participant, you are considered a live-in. If you do not live with your participant, you need to make sure your address is updated with CDCN. To do this, please submit the Attendant Change Form to InfoCDVA@consumerdirectcare.com. (mailto:InfoCDVA@consumerdirectcare.com)

Why does the Employer need to sign the USCIS I-9 for Attendants?

The United States Citizenship and Immigration Services (USCIS) is a department within Homeland Security. Federal law requires all employers to complete the I-9 for their employees, such as your new attendant. The Employer must look at the Attendant’s identification before signing the form. The instructions for completing the form are in the Attendant Welcome Packet. […]

I want to enroll or help my Consumer enroll in services.

I want to approve time submitted by my Attendant(s).

I am a new Employer of Record and want to enroll myself or my Consumer in services.

I want to enroll as an Attendant to provide care for a Consumer that I worked with at another F/EA.
I do not live with my consumer and I want to submit time.
I live with my Consumer and want to learn how to submit time using the DirectMyCare portal.

I want to understand my pay.

I want to help my Consumers enroll in services.

My Consumer has changed their employer.

I'm a new Service Facilitator and want to learn more.

My Consumer is new to Consumer-Directed services.

My Consumer is transitioning from another F/EA.

Create your own user feedback survey

I want to manage my agency information in CDVA’s system.

Service Facilitators have the ability to view their case loads in the DirectMyCare portal.
MCO DirectMyCare Portal
Administrative Guide
DirectMyCare Portal User Guide

I want to see the status of my Consumers’ paperwork.

MCOs can view status in the "Packet Status" section of the portal.

I'm an Employer of Record/Personal Representative.

I'm an Attendant.

I'm a Service Facilitator.