What does the Employer need to do first?

Work with your Service Facilitator to review and sign all required forms in CDCN’s Employer Enrol/ment Packet. Our DocuSign form option is the most efficient and accurate way to submit forms. You may also print a copy, complete and email, fax, or mail the paperwork to CDCN. Please email CDCN at infoCDVA@consumerdirectcare.com or contact our […]

Does CDCN have online resources to help me?

Yes, CDCN maintains a website where you will find forms you can print and training resources such as guides and videos to help you. Training materials can be found on our website at www.ConsumerDirectVA.com/training-materials.

How do I hire an Attendant?

Attendant paperwork can be found at www.ConsumerDirectVA.com/Forms; the packet is titled Attendant Enrollment Packet. Our DocuSign form option is the most efficient and accurate way to submit forms. You may also print a copy, complete and email, fax, or mail the paper-work to CDCN. Please email CDCN at infoCDVA@consumerdirectcare.com or contact our Customer Service Center […]

What if I no longer want an Attendant to work for me?

As the Employer, you can tell the Attendant that you no longer wish to have services provided by him or her. Send CDCN the Notice of Discontinued Employment form found on our website at www.ConsumerDirectVA.com/forms in the “Other” section.

I want to enroll or help my Consumer enroll in services.

I want to approve time submitted by my Attendant(s).

I am a new Employer of Record and want to enroll myself or my Consumer in services.

I want to enroll as an Attendant to provide care for a Consumer that I worked with at another F/EA.
I do not live with my consumer and I want to submit time.
I live with my Consumer and want to learn how to submit time using the DirectMyCare portal.

I want to understand my pay.

I want to help my Consumers enroll in services.

My Consumer has changed their employer.

I'm a new Service Facilitator and want to learn more.

My Consumer is new to Consumer-Directed services.

My Consumer is transitioning from another F/EA.

Create your own user feedback survey

I want to manage my agency information in CDVA’s system.

Service Facilitators have the ability to view their case loads in the DirectMyCare portal.
MCO DirectMyCare Portal
Administrative Guide
DirectMyCare Portal User Guide

I want to see the status of my Consumers’ paperwork.

MCOs can view status in the "Packet Status" section of the portal.

I'm an Employer of Record/Personal Representative.

I'm an Attendant.

I'm a Service Facilitator.