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Why are you changing from CellTrak to CareAttend?
Starting January 1, 2025, the Centers for Medicare and Medicaid Services (CMS) is requiring Attendants torecord tasks performed during their shift to ensure they align with the Participant’s care plan. CellTrak doesnot have this feature available, which resulted in the upgrade to CareAttend.
What is the difference between CellTrak and CareAttend?
CareAttend is the new EVV application that allows you to select tasks. CareAttend will replace CellTrak on January 1, 2025. December 31, 2024, is the last day we will accept time through CellTrak.
When will CareAttend be required to be used?
CareAttend will replace CellTrak on January 1, 2025. All non-live-in Attendants must use CareAttend to clock in and out starting January 1, 2025. You can start using the app on October 15, 2024.
Can I use to CareAttend prior to January 1, 2025?
Yes. You can download CareAttend and start submitting time on October 15, 2024.
Do I need to use CareAttend?
All non-live-in Attendants must use CareAttend to clock in and out starting January 1, 2025. You can start using the app on October 15, 2024. To be compliant with the 21 Century Cures Act EVV requirements, time must be logged in real time. Time must be entered by the Attendant at the beginning and end […]
Is tasking now required to submit time?
It will be required starting January 1, 2025. You must select all tasks that apply to the services you provided during your shift.
Can I go back to using CellTrak if I don’t like CareAttend?
No. Once you submit a shift in CareAttend, you cannot use CellTrak. December 31, 2024, is the last day we will accept time through CellTrak.
Will there be training?
Yes. Starting September 16, 2024, we will host weekly training on Mondays at 12pm.
What if I am unable to make the training?
We will have the training available on our website for you to review at your earliest convenience.
How do I download the CareAttend app?
We have two guides posted on the training materials page (https://www.consumerdirectva.com/training-materials/) of our website.The guides walk you through the download process for both Android and iPhone.