When can Attendants start receiving pay?

CDCN can start paying your attendants when the following steps are complete: 1. The Participant is approved to receive Authorized Services; 2. The Participant is eligible for Medicaid and Waiver services; 3. The Employer of Record Enrollment Packet has been received by CDCN, all forms are complete, and a unique ID has been issued; 4. […]

Who is responsible for approving and submitting time to CDCN?

As the Employer, you will approve and submit time to CDCN. You will also review, approve and submit an attendant’s final timesheet upon discontinuation of employment. You can select a responsible person to help you by completing and submitting the Designated Representative for Attendant Time Approval form to CDCN.

What is the Payroll Schedule?

The Payroll Schedule shows pay periods and pay dates. It is available on our website at www.ConsumerDirectVA.com/Forms in the “Pavroll Related Forms” section.

How is pay issued?

Pay is issued as a direct deposit to the bank account of choice or through a Wisely Pay Card account.

How often is pay processed?

Pay is processed every other Friday. The pavroll calendar is posted on our website at www.Consumer m/Forms.

What is a Patient Participation deduction (aka Patient Pay)?

The Patient Participation deduction is an amount determined by the local Department of Social Services (DSS) that the Participant may have to pay for the services he or she receives from the Attendant. If the Participant is subject to this deduction, the Patient Pay amount determined by DSS will be subtracted from the Attendant’s pay […]

When will CDCN deduct the Patient Pay?

Patient Pay will be deducted from attendant’s pay checks for pay periods that include the first day of each month. The Pay Schedule shows these pay periods circled.

What if the Participant loses Medicaid Eligibility?

The Attendant can be paid through CDCN only for services provided to a Participant who is eligible for Medicaid and Waiver services. Contact your local Department of Social Services (DSS) eligibility worker to be sure the Participant is eligible for Medicaid services.

I want to enroll or help my Consumer enroll in services.

I want to approve time submitted by my Attendant(s).

I am a new Employer of Record and want to enroll myself or my Consumer in services.

I want to enroll as an Attendant to provide care for a Consumer that I worked with at another F/EA.
I do not live with my consumer and I want to submit time.
I live with my Consumer and want to learn how to submit time using the DirectMyCare portal.

I want to understand my pay.

I want to help my Consumers enroll in services.

My Consumer has changed their employer.

I'm a new Service Facilitator and want to learn more.

My Consumer is new to Consumer-Directed services.

My Consumer is transitioning from another F/EA.

Create your own user feedback survey

I want to manage my agency information in CDVA’s system.

Service Facilitators have the ability to view their case loads in the DirectMyCare portal.
MCO DirectMyCare Portal
Administrative Guide
DirectMyCare Portal User Guide

I want to see the status of my Consumers’ paperwork.

MCOs can view status in the "Packet Status" section of the portal.

I'm an Employer of Record/Personal Representative.

I'm an Attendant.

I'm a Service Facilitator.