FAQ Category: Reporting Changes

How should I report a change in the Participant’s physical address?

Any changes in the Consumer’s physical address must be reported to the local Department of Social Services (DSS) office. Please contact your eligibility worker to report address changes. CDCN will receive the new address automatically from DSS. You can use DSS’ website at www.dss.virginia.gov/localagency/index.cgi (http://www.dss.virginia.gov/localagency/index.cgi) to find the contact information for the location most applicable […]

How should the Participant notify CDCN about changes in phone number and email address?

How should the Employer of Record notify CDCN about changes in contact information?

The EOR should notify CDCN of any changes in contact information. To update this information you can: Find the Consumer Data Form on our website at ConsumerDirectVA.com/forms (http://www.ConsumerDirectVA.com/forms). You can mail, email, or fax the completed form back to us.