en_US English
en_US English ar Arabic km Khmer ko_KR Korean lo Lao ru_RU Russian zh_CN Chinese (Simplified) zh_TW Chinese (Traditional) so Somali es_ES Spanish tl Tagalog uk Ukrainian vi Vietnamese

FAQ Category: Web Portal Questions

What are the Participant or Attendant ID numbers?

Every Participant and Attendant will be issued a unique identifier by CDCN. These numbers will be sent to Employers after CDCN has re- ceived a complete Employer Enrollment Packet or Attendant Enrollment Packet. For new attendants, the ID number will be listed on CDCN’s enrollment confirmation letter that is sent to the Employer upon completion […]

What is the CDCN Web Portal?

The CDCN portal is Consumer Direct’s online portal to submit time shifts, view utilization information and access documents. You can ac- cess the portal by visiting www.ConsumerDirectVA.com and clicking on Resources and selecting CDCN Portal.

When can I register on the CDCN Web Portal?

Parties should register once they receive their Welcome Letter (CL/EOR) or Enrollment Confirmation Letter (CG). Attempting to register prior to enrollment can cause errors or delays.

How do I register for the CDCN Web Portal?

Instructions can be found on our website at www.ConsumerDirectVA.com/training-materials. You will need a valid email address to register. A verification code will be sent to the email address provided. During the transition, it may take several days for your account to be fully setup. Please allow for setup time before attempting to enter time for […]

I want to enroll or help my Consumer enroll in services.

I am a new Employer of Record and want to enroll myself or my Consumer in services.

I want to approve time submitted by my Attendant(s).

Approval
Rejection
Approving Sick Time
DirectMyCare Legend
DirectMyCare Portal: The EOR will need to login to the portal to either approve or deny time
I want to hire a new Attendant.
Complete Online via DocuSign
Complete using paper option
DocuSign tutorial
Enrollment Packet Instruction
Enrollment Packet Video Tutorial
I want to transition my Attendant to CDVA from another F/EA.
Complete Online via DocuSign
Complete using paper option
DocuSign tutorial

I am a new Employer of Record and want to enroll myself or my Consumer in services.

The fastest way to enroll is online via DocuSign
Enroll via printable packet
I want to enroll as a new Attendant to provide care for an existing CDVA Consumer.
Complete Online via DocuSign
Complete using paper option
Enrollment Packet Instruction
Enrollment Packet Video Tutorial
I want to enroll as an Attendant to provide care for a Consumer that I worked with at another F/EA.
Complete Online via DocuSign
I live with my Consumer and want to submit time.
DirectMyCare Portal
How to Submit Time Through IVR
How to Submit Time Through CareAttend
I do not live with my consumer and I want to submit time.
How to Submit Time Through IVR
How to Submit Time Through CareAttend
I live with my Consumer and want to learn how to submit time using the DirectMyCare portal.
Training Materials

I want to understand my pay.

Reading Your Pay Stub
Payroll IVR
ADP Registration
Navigating ADP
ADP Website

I want to help my Consumers enroll in services.

My Consumer is new to Consumer-Directed services.
My Consumer is transitioning from another F/EA.

My Consumer has changed their employer.

Complete Online via DocuSign.
Fiscal Agent Request Form
Employer of Record Change Form
Employer Packet 
Complete using paper option.
Fiscal Agent Request Form
Employer of Record Change Form
Employer Packet 

I'm a new Service Facilitator and want to learn more.

Service Facilitator Trainings
Service Facilitator Quick Facts

My Consumer is new to Consumer-Directed services.

Complete online via DocuSign.
Fiscal Agent Request Form
Employer Packet 
Attendant Packet  
Complete using paper option.
Fiscal Agent Request Form
Employer Packet 
Attendant Packet

My Consumer is transitioning from another F/EA.

Complete online via DocuSign.
Fiscal Agent Request Transition Form
Employer Transition Packet 
Attendant Transition Packet
Complete using paper option.
Fiscal Agent Request Transition Form
Employer Transition Packet 
Attendant Transition Packet
Create your own user feedback survey

I want to manage my agency information in CDVA’s system.

Service Facilitators have the ability to view their case loads in the DirectMyCare portal.
MCO DirectMyCare Portal
Administrative Guide
DirectMyCare Portal User Guide

I want to see the status of my Consumers’ paperwork.

MCOs can view status in the "Packet Status" section of the portal.
DirectMyCare Web Portal

I'm an Employer of Record/Personal Representative.

I want to enroll or help my Consumer enroll in services.
I want to approve time submitted by my Attendant(s).
I want to hire an Attendant.

I'm an Attendant.

I want to enroll as an Attendant.
I want to submit time.
I want to understand my pay.

I'm a Service Facilitator.

I want to help my Consumers enroll in services.
My Consumer has changed their employer.
I'm a new Service Facilitator and want to learn more.
Leave Feedback