CDCN will complete the following background checks on attendant applicants:

1. Criminal History Record Name Search

People convicted of barrier crimes cannot be hired to work in the Virginia Consumer-Directed Services Program. CDCN will request a check of records from the Virginia State Police for the applicant. The police will inform CDCN if the individual has been convicted of a crime and, if so, will provide a list of criminal convictions.

2. List of Excluded Individuals/Entities (LEIE)

The US Department of Health and Human Services, Office of Inspector General (HHS-OIG) maintains the LEIE. This list contains names of people with findings of program-related fraud, patient abuse or licensing board actions.

3. Virginia Department of Social Services Central Registry (Child Protective Services)

If the Participant is 17 years old or younger, then the Attendant must complete the Virginia DSS Central Registry Check to provide services.

I want to enroll or help my Consumer enroll in services.

I want to approve time submitted by my Attendant(s).

I am a new Employer of Record and want to enroll myself or my Consumer in services.

I want to enroll as an Attendant to provide care for a Consumer that I worked with at another F/EA.
I do not live with my consumer and I want to submit time.
I live with my Consumer and want to learn how to submit time using the DirectMyCare portal.

I want to understand my pay.

I want to help my Consumers enroll in services.

My Consumer has changed their employer.

I'm a new Service Facilitator and want to learn more.

My Consumer is new to Consumer-Directed services.

My Consumer is transitioning from another F/EA.

Create your own user feedback survey

I want to manage my agency information in CDVA’s system.

Service Facilitators have the ability to view their case loads in the DirectMyCare portal.
MCO DirectMyCare Portal
Administrative Guide
DirectMyCare Portal User Guide

I want to see the status of my Consumers’ paperwork.

MCOs can view status in the "Packet Status" section of the portal.

I'm an Employer of Record/Personal Representative.

I'm an Attendant.

I'm a Service Facilitator.