The mobile app was not working when I started or ended the shift. What should I do?

Time can be submitted using the CareAttend IVR using the consumer’s landline phone. The CareAttend IVR is considered the alternative method for EVV. Shifts will need to be approved by the EOR through the IVR or CDVA’s DirectMyCare web portal. If you are unable to use the CareAttend IVR, you need to enter the shift on the web portal and submit it to the EOR for approval. The EOR will need to review and approve the time on the web portal. This type of time submission must go through an exception process. Time submitted manually on the web portal by the Attendant is NOT EVV compliant. Manual time entries will be monitored by DMAS and the MCOs. Continued noncompliance may result in disenrollment from the program.

I want to enroll or help my Consumer enroll in services.

I want to approve time submitted by my Attendant(s).

I am a new Employer of Record and want to enroll myself or my Consumer in services.

I want to understand my pay.

I want to help my Consumers enroll in services.

My Consumer has changed their employer.

I'm a new Service Facilitator and want to learn more.

My Consumer is new to Consumer-Directed services.

My Consumer is transitioning from another F/EA.

I want to manage my agency information in CDVA’s system.

I want to see the status of my Consumers’ paperwork.

I'm an Employer of Record/Personal Representative.

I'm an Attendant.

I'm a Service Facilitator.