What does the Employer need to do first?

Work with your Service Facilitator to review and sign all required forms in CDCN’s Employer Enrol/ment Packet. Our DocuSign form option is the most efficient and accurate way to submit forms. You may also print a copy, complete and email, fax, or mail the paperwork to CDCN. Please email CDCN at infoCDVA@consumerdirectcare.com or contact our Customer Service Center if you have questions. We have direct phone numbers for Aetna, Sentara Health Plans, and DMAS members.

Aetna: 888-444-2418

Sentara Health Plans: 888-444-2419

DMAS: 888-444-8182

I want to enroll or help my Consumer enroll in services.

I want to approve time submitted by my Attendant(s).

I am a new Employer of Record and want to enroll myself or my Consumer in services.

I want to understand my pay.

I want to help my Consumers enroll in services.

My Consumer has changed their employer.

I'm a new Service Facilitator and want to learn more.

My Consumer is new to Consumer-Directed services.

My Consumer is transitioning from another F/EA.

I want to manage my agency information in CDVA’s system.

I want to see the status of my Consumers’ paperwork.

I'm an Employer of Record/Personal Representative.

I'm an Attendant.

I'm a Service Facilitator.