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Training Schedule

[…] help? Join the meeting now Meeting ID: 248 703 149 596 85 Passcode: zN2ku3Hg  Packet Status Screen TrainingJanuary 26th, February 2nd, February 9th10amMicrosoft Teams Need help? Join the meeting now Meeting ID: 220 998 467 432 59 Passcode: AT7a2xh7  Watch this space! https://aka.ms/jointeamsmeeting?omkt=en-us https://teams.microsoft. com/l/meetup-join/19%3ameeting_njm3mwzjztitmzrlns00ywq3ltk4mtmtmwrmngq3mzuwy2ri%40thread.v2/0?context=%7b%22tid%22%3a%22922204d6-a4c0-4f46-b43d-21348c1bdc3b%22%2c%22oid%22%3a%229b1872da-8cce-4100-8108-17dc52aa9488%22%7d https://aka.ms/jointeamsmeeting?omkt=en-us https://teams.microsoft.com/l/meetup-join/19%3ameeting_njm3mwzjztitmzrlns00ywq3ltk4mtmtmwrmngq3mzuwy2ri%40thread.v2/0?context=%7b%22tid%22%3a%22922204d6-a4c0-4f46-b43d-21348c1bdc3b%22%2c%22oid%22%3a%229b1872da-8cce-4100-8108-17dc52aa9488%22%7d https://aka.ms/jointeamsmeeting?omkt=en-us https://teams.microsoft.com/l/meetup-join/19%3ameeting_njm3mwzjztitmzrlns00ywq3ltk4mtmtmwrmngq3mzuwy2ri%40thread.v2/0?context=%7b%22tid%22%3a%22922204d6-a4c0-4f46-b43d-21348c1bdc3b%22%2c%22oid%22%3a%229b1872da-8cce-4100-8108-17dc52aa9488%22%7d Meeting join link Meeting join link https://aka.ms/jointeamsmeeting?omkt=en-us https://teams.microsoft.com/l/meetup-join/19%3ameeting_njm3mwzjztitmzrlns00ywq3ltk4mtmtmwrmngq3mzuwy2ri%40thread.v2/0?context=%7b%22tid%22%3a%22922204d6-a4c0-4f46-b43d-21348c1bdc3b%22%2c%22oid%22%3a%229b1872da-8cce-4100-8108-17dc52aa9488%22%7d https://aka.ms/jointeamsmeeting?omkt=en-us https://teams.microsoft.com/l/meetup-join/19%3ameeting_njm3mwzjztitmzrlns00ywq3ltk4mtmtmwrmngq3mzuwy2ri%40thread.v2/0?context=%7b%22tid%22%3a%22922204d6-a4c0-4f46-b43d-21348c1bdc3b%22%2c%22oid%22%3a%229b1872da-8cce-4100-8108-17dc52aa9488%22%7d https://aka.ms/jointeamsmeeting?omkt=en-us https://teams.microsoft.com/l/meetup-join/19%3ameeting_njm3mwzjztitmzrlns00ywq3ltk4mtmtmwrmngq3mzuwy2ri%40thread.v2/0?context=%7b%22tid%22%3a%22922204d6-a4c0-4f46-b43d-21348c1bdc3b%22%2c%22oid%22%3a%229b1872da-8cce-4100-8108-17dc52aa9488%22%7d Meeting join link Meeting join link

October Service Facilitator Newsletter

Happy Individual Image - Service Facilitator Newsletter

[…] Facilitator (SF) Newsletter. Here are the latest updates from Consumer Direct Care Network Virginia (CDVA). REMINDERS How to Get in Touch With Us Please send your questions to VAReferrals@ConsumerDirectCare. com. You will receive a response within 24 business hours. For improved communication with SFs, we have begun: Monthly virtual meetings with the CDVA leadership and SF […]

July Existing Service Facilitator Newsletter

Happy Individual Image - Service Facilitator Newsletter

[…] to ensure timely processing. Follow up with our program office for continued support during an outstanding inquiry. Moving forward please send all of your questions to VAReferrals@ConsumerDirectCare. com. Once your inquiry is received, Chrisón will respond to you within 24 business hours to confirm receipt of your request and provide a timeline for resolution. […]

April Existing Service Facilitator Newsletter

Happy Individual Image - Service Facilitator Newsletter

[…] with SF web portal registration. Follow up with our program office for continued support during an outstanding inquiry. Moving forward please send all of your questions to VAReferrals@ConsumerDirectCare. com. Once I receive your inquiry, I will respond to you within 24 business hours to confirm receipt of your request and a timeline for resolution. For […]

Contact

Contact Us 300 Arboretum Place, Suite 410 Richmond, VA 23236 InfoCDVA@ConsumerDirectCare. com Aetna: 888-444-2418 Sentara Health Plans: 888-444-2419 DMAS: 888-444-8182 Kaiser: 888-592-4341 Humana: 888-665-9781 Frequently Asked Questions CDCN Introduction × VA’s Consumer-Directed Services Program × Employer of Record Responsibilities × Attendant Responsibilities × Background Checks and Appeals × Reporting Changes × Web Portal Questions […]

About Us

Select Section What We Do Who We Serve Mission, Vision, Values Our Community Careers History Testimonials What We Do Who We Serve Mission, Vision, Values Our Community Careers History Testimonials What We Do Who We Serve Mission, Vision, Values Our Community Careers History Testimonials Contact InfoJobs@ConsumerDirectCare.com.

Resources

[…] Authorization. Answer questions about enrollment, timesheets, and payments. Help you and your attendants with the enrollment process. How do I contact Consumer Direct Care Network? Email: InfoCDVA@ConsumerDirectCare. com (mailto:InfoCDVA@ConsumerDirectCare.com) We have direct phone numbers for Aetna, Sentara Health Plans, DMAS, Kaiser, and Humana members. Aetna: 888-444-2418 Sentara Health Plans: 888-444-2419 DMAS: 888-444-8182 Kaiser: 888-592-4341 […]

Forms

[…] Service Facilitator Attendant Employer of Record Service Facilitator Consumer Direct Care Network Virginia FORMS Please download the relevant forms, print, fill out, and send them to InfoCDVA@ConsumerDirectCare. com. For any assistance, feel free to contact us. Certain forms are available in Spanish. Look for the  icon and select your preferred language as Spanish from the […]

FAQ

[…] Authorization. Answer questions about enrollment, timesheets, and payments. Help you and your attendants with the enrollment process. How do I contact Consumer Direct Care Network? Email: InfoCDVA@ConsumerDirectCare. com (mailto:InfoCDVA@ConsumerDirectCare.com) We have direct phone numbers for Aetna, Sentara Health Plans, DMAS, Kaiser, and Humana members. Aetna: 888-444-2418 Sentara Health Plans: 888-444-2419 DMAS: 888-444-8182 Kaiser: 888-592-4341 […]

Training Materials

[…] Attendant Transition Packet Watch Video × Payroll The guides below provide step-by-step instructions. Using the CDCN payroll IVR View More ADP Registration Instructions View More Navigating myadp. com View More Reading Your Pay Stub View More × Tax Season The videos below provide step-by-step instructions for enrollment. Attendant-Consumer live-in Determination Form Watch Video How […]

I want to enroll or help my Consumer enroll in services.

I want to approve time submitted by my Attendant(s).

I am a new Employer of Record and want to enroll myself or my Consumer in services.

I want to enroll as an Attendant to provide care for a Consumer that I worked with at another F/EA.
I do not live with my consumer and I want to submit time.
I live with my Consumer and want to learn how to submit time using the DirectMyCare portal.

I want to understand my pay.

I want to help my Consumers enroll in services.

My Consumer has changed their employer.

I'm a new Service Facilitator and want to learn more.

My Consumer is new to Consumer-Directed services.

My Consumer is transitioning from another F/EA.

Create your own user feedback survey

I want to manage my agency information in CDVA’s system.

Service Facilitators have the ability to view their case loads in the DirectMyCare portal.
MCO DirectMyCare Portal
Administrative Guide
DirectMyCare Portal User Guide

I want to see the status of my Consumers’ paperwork.

MCOs can view status in the "Packet Status" section of the portal.

I'm an Employer of Record/Personal Representative.

I'm an Attendant.

I'm a Service Facilitator.