CareAttend Mobile App

We’re launching a new Electronic Visit Verification (EVV) mobile app. The new app is CareAttend. CareAttend will replace CellTrak on January 1, 2025. Caregivers will gain access to the new app on October 15, 2024. The videos and guides below provide step-by-step instructions for using the new app.

Download the CareAttend Mobile App - Android
Download the CareAttend Mobile App - iOS
Logging into CareAttend for the First Time
Submit a Shift with CareAttend
Download the App - Android Download the App - iOS Logging into CareAttend for the First Time Reset your Passcode for CareAttend Turn on Biometric Login Manual: Submitting and Approving Time Add a Comment/Additional Information Ending a Long-Running Shift Adjust a Shift Submit a Late Shift Tutorial Submit a Late Shift Guide Signing out of CareAttend CareAttend FAQs Documenting Tasking FAQs

CareAttend IVR

We’re launching a new IVR system on January 1, 2025. Caregivers will gain access to the new system on October 15, 2024. The videos and guides below provide step-by-step instructions for using the new system.

Clocking In and Out with IVR
Setting Your IVR PIN Clocking in and Out Detailed IVR Instructions Documenting Tasking FAQs

Web Portal

The videos and guides below provide step-by-step instructions for using the CDCN web portal.

Web Portal Activation - English
Web Portal - Overview - English
Guide: Portal Activation - English Guide: Portal Activation - Spanish Attendant: Enter a New Shift with Tasks Attendant: Enter a New Shift Attendant: Adjust a Shift Attendant: Verify and Submit an Adjusted EVV Shift Attendant: Resubmit or Delete a Shift Attendant: Paystubs and Documents EOR: Approve a Shift EOR: Bi-Weekly Authorization Limits EOR: Reject Time EOR: Reports and Documents Service Facilitator: Web Portal User Guide Service Facilitator: Agency Administration Guide Managed Care Organizations: Web Portal User Guide Attendant: Update IVR Pin Attendant: Finding Your Sick Time Balance Attendant: Enter Sick Time EOR: Approving Sick Time Reading the DirectMyCare Legend Documenting Tasking FAQs

Enrollment

The videos below provide step-by-step instructions for enrollment.

Completing the Attendant Enrollment Packet
Completing the Employer Enrollment Packet
Attendant Transition Packet
Employer Transition Packet

Payroll

The guides below provide step-by-step instructions for using the CDCN payroll IVR, registering for ADP, and reading your paystub.

Using the CDCN Payroll IVR ADP Registration Instructions Navigating MyADP.com Reading Your Pay Stub

Tax Season

The videos below provide helpful tax season information.

Attendant-Consumer Live-in Determination Form - How to Complete
How to Read Your W-2
Payroll Tax Exemptions Determination Form - How to Complete

Other

Creating an Email Address New Service Facilitator Training Presentation
Employer of Record 101 10 Step Enrollment Process How to Access Secure Email