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Consumer Direct Care Network Virginia
TRAINING MATERIALS
Certain training materials are available in Spanish. Look for the 
icon and select your preferred language as Spanish from the top menu to view translated versions.
CareAttend Mobile
We’re launching a new Electronic Visit Verification (EVV) mobile app. The new app is CareAttend. CareAttend will replace CellTrak on January 1, 2025. All attendants that do not live with their consumers are required to submit time with CareAttend or IVR.
Downloading the CareAttend App - Android
Downloading the CareAttend App - iOS
Downloading the CareAttend App - Android
Downloading the CareAttend App - iOS
Logging into CareAttend for the First Time
Logging into CareAttend for the First time
Turn on your Biometric Login
Submit a Shift in CareAttend
Submitting and Approving Time in CareAttend
How to Adjust a Shft in CareAttend
Ending a Long Running Shift
How to Enter a Late Shift with Tasks in CareAttend
How to Submit and Approve a Late Shift in CareAttend
Signing Out of the CareAttend App
What is a Compliant Time Entry?
CareAttend FAQs
Additional Information
CareAttend IVR
Setting your IVR pin
Detailed IVR Instructions
Clocking in and out with IVR
Clocking in and out using IVR
Documenting Tasking FAQs
DirectMyCare Portal
Portal Guide
DirectMyCare Portal Activation
DirectMyCare Portal Activation 🌐
Attendant
Submitting a Shift tutorial
Submitting a Shift 🌐
Shift Corrections 🌐
DirectMyCare Portal Activation 🌐
How to update your password 🌐
Viewing Time Entries 🌐
Reading the Legend Icons 🌐
Viewing Your Sick Time Balance 🌐
DirectMyCare Web Portal Navigation 🌐
Employer of Record (EOR)
Managed Care Organization (MCO)
DirectMyCare Portal User Guide
Enrollment
The videos below provide step-by-step instructions for enrollment.
Completing the Attendant Enrollment Packet
Completing the Employer Enrollment Packet
Attendant Transition Packet
Employer Transition Packet
Payroll
The guides below provide step-by-step instructions.
Tax Season
The videos below provide step-by-step instructions for enrollment.
Attendant-Consumer live-in Determination Form
How to Read your W-2
Payroll Tax Exemptions Determination Form
