The CDS program is designed to allow people needing long-term care to received authorized services in their home or community. The program allows those individuals to determine the services they will receive and select who will provide them according to their Service Plan and authorization.

An attendant provides authorized services to a participant of the Virginia Consumer-Directed Services Program. The Employer of Record (EOR) is the person who employs the attendants. The EOR may be the Participant or a different person selected by the Participant.

In some instances, you may need to or choice to transfer from another F/EA to CDCN. In those situations, transition paperwork is required for both the EOR and the attendant. Required forms are accessible online at:

CDCN’s website at: www.ConsumerDirectVA.com/forms

Please email infoCDVA@consumerdirectcare.com or contact CDCN’s Customer Service Center. We have direct phone numbers for Aetna, Sentara, and DMAS members.

• Aetna: 888-444-2418
• Sentara: 888-444-2419
• DMAS: 888-444-8182