W-2 Questions

  • Your W-2 will be mailed to you on or before January 31, 2024. You can also access your W-2 on the ADP portal as soon as it is made available.
  • To get a copy of the W-2 that was mailed to you, please log into the ADP website to access a copy of your W-2.
  • ADP Website (Desktop)
    • Log into ADP. Click the Pay icon on the left‐hand side of the screen.
    • You will see Tax Statements on the right‐hand side of your screen. Click Download Statement to download your 2023 W‐2.
  • ADP Website (Mobile APP)
    • Log into the ADP mobile app. Tap Pay at the top of the home screen.
    • Scroll to the bottom. Under Additional Benefits, tap Tax Statements.
    • Tap the download icon to download your 2023 W‐2.
  • We understand not everyone has a way to print their W‐2 themselves. We suggest you look to local establishments to print them, for example your public library, The UPS Store, FedEx Office, Office Depot, Staples or other mailing stores.
  1. Visit myADP.com and log in. If you do not have an account, please review our ADP Registration Instructions Guide to get started.
  2. On the ADP home screen, click on your initials in the top right corner. Then click Settings.
  3. Click Go Paperless.
  4. Turn on the option to Receive Paperless Tax Statements.
  5. Review the Go Paperless Consent. Then click I Agree.
  • Please email CDCN and we will work with you to resolve the issue as fast as possible.
  • Click the “here” link in the error message to reset your account.
  • If the issue persists, please email CDCN.
  • No. Due to the confidential nature of the information we cannot provide figures over the telephone.
  • For tax reporting purposes, wages are reported when they are paid, rather than when they are earned. Wages earned in December 2022 but paid in January 2023 will be reported on the W‐2 for 2023.
  • CDCN cannot tell you how many exemptions to claim. You may want to consult a tax professional to determine the filing status and exemptions that are best for you.
  • The amount of taxes withheld from your checks depends on several factors, such as gross pay, filing status (married or single), number of allowances claimed and types of deductions. If you believe the amount of taxes withheld from your checks is not correct, you may want to contact a professional tax advisor to determine what filing status is best for you. Everyone’s situation is different, and we cannot provide advice about your tax filing status. If you need to change your filing status for next year, please submit a new W‐4 to CDCN.
  • If the employee received a blank W‐2, the enrollment documents that you completed indicated that you qualified for the Difficulty of Care tax exemption. IRS Section 131 Notice 2014‐7 (Difficulty of Care) provides that certain Medicaid waiver payments are excludable from federal and state income tax.
  • If an employee qualifies for this exemption, no wages are reported in Box 1 of the W‐2 and Federal and State taxes are not withheld. If you would like to learn more about the 2014-7 exemption, please visit the IRS website at: https://www.irs.gov/individuals/certain-medicaid-waiver-payments-may-be-excludable-from-income.
  • An employee’s earnings can be exempt from taxes based on their familial relationship with their employer (for example, being a Spouse, Parent, or a Child under 21). At the time of hire the employee and employer submitted a relationship determination form to CDCN that identified relationships that qualify for exemptions. Relationship exemptions must be taken, they cannot be waived.
  • No, all caregivers who have claimed exempt on their State and/or Federal tax withholding forms in 2023 will need to re-submit a new W-4 in 2024 claiming tax exempt.
  • Your 2019 W-2 from CDVA is posted on the com web portal. CDVA does not have W-2s prior to 2019 because we didn’t provide service at that time in Virginia. To access a copy of your W-2 from 2020, 2021, 2022, or 2023 please register with ADP.com.
  • You may receive multiple W-2s if your worked for a participant who received services from a different Fiscal Agent in 2023.
  • You may receive multiple W-2s because the Fiscal Agent name changed and/or you worked for multiple employers in 2023.
  • The Fiscal Agent’s name and Employer’s name is identified in box C of the 2023 W-2.
  • The following are examples of Fiscal Agent names and a sample Employer name listed in Box C of the 2023 W-2s received from CDCN:
    • Consumer Direct Fiscal Vendor Agent for Virginia as Fiscal Agent for John Doe
    • Consumer Direct for Virginia Premier LLC as Fiscal Agent for John Doe
    • Consumer Direct for Virginia Optima LLC as Fiscal Agent for John Doe
    • Consumer Direct for Virginia DMAS LLC as Fiscal Agent for John Doe
    • Consumer Direct for Virginia AETNA LLC as Fiscal Agent for John Doe
  • The W‐2s you received are NOT duplicates.
  • To correctly report your wages and tax withholdings,
    • Add the total of wages and the total of withholdings using all W‐2s received from CDCN
  • If you are using tax preparation software like TurboTax, enter each W‐2 separately and the software will automatically total the amounts
  • Consumer Direct Care Network are not tax consultants and cannot provide tax advice. We recommend you contact a tax accountant or the IRS at irs.govor by calling 800-829-4933.