Get Set Up with CareAttend

We are launching a new Electronic Visit Verification (EVV) mobile app. The new app is CareAttend. CareAttend will replace CellTrak on January 1, 2025.

Attendants can now get set up with the new app. All non live-in Attendants must get set up with CareAttend. Clocking in and out with EVV is required by the 21st Century Cures Act.

Act now so you are ready for when CareAttend replaces CellTrak. December 31, 2024, is the last day we will accept time through CellTrak.


What Attendants Need to Do
  • Download CareAttend and sign in.
    • Click here to learn how to download the app for iOS.
    • Click here to learn how to download the app for Android.
    • Use your DirectMyCare.com username and password to sign in.
  • Start Using CareAttend.
    • Once signed into the app, Attendants can start submitting time through the new app.

To learn more about CareAttend, visit the training materials page on our website.


Upcoming Trainings

To help you get familiar with the new app, we’re hosting virtual trainings. We encourage you to attend. Trainings are drop-in format. You do not need to sign up. Trainings are posted on the training schedule on our website.

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I want to enroll or help my Consumer enroll in services.

I want to approve time submitted by my Attendant(s).

I am a new Employer of Record and want to enroll myself or my Consumer in services.

I want to enroll as an Attendant to provide care for a Consumer that I worked with at another F/EA.
I do not live with my consumer and I want to submit time.
I live with my Consumer and want to learn how to submit time using the DirectMyCare portal.

I want to understand my pay.

I want to help my Consumers enroll in services.

My Consumer has changed their employer.

I'm a new Service Facilitator and want to learn more.

My Consumer is new to Consumer-Directed services.

My Consumer is transitioning from another F/EA.

I want to manage my agency information in CDVA’s system.

Service Facilitators have the ability to view their case loads in the DirectMyCare portal.
MCO DirectMyCare Portal
Administrative Guide
DirectMyCare Portal User Guide

I want to see the status of my Consumers’ paperwork.

MCOs can view status in the "Packet Status" section of the portal.

I'm an Employer of Record/Personal Representative.

I'm an Attendant.

I'm a Service Facilitator.