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Service Facilitator Resources

Service Facilitator Resources

SERVICE FACILITATOR QUICK FACTS

Welcome to Quick Facts—your go-to spot for helpful reminders and updates. Each month, we’ll add new tips to support you in your work as a Service Facilitator

DirectMyCare Portal – How To View My Client
Monthly Friendly Reminders
September - 2025
August - 2025
June - 2025
FEA TRAINING PRESENTATION FOR SERVICE FACILITATORS
This FEA Training for Service Facilitators was created for your convenience. The presentation is for individuals new to the Service Facilitator role, and existing Service Facilitators as a refresher course of Consumer Direct Care Network Virginia’s processes and resources.
FEA Training Presentation
CareAttend Training
Service Facilitator NEWSLETTERS, MEETING NOTES, AND PRESENTATIONS
 
 

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Contact CDVA

300 Arboretum Place, Suite 410
Richmond, VA 23236
Fax: 877-747-7764
InfoCDVA@ConsumerDirectCare.com
Aetna: 888-444-2418
Sentara Health Plans: 888-444-2419
DMAS: 888-444-8182
Kaiser: 888-592-4341
Humana: 888-665-9781

Visit Consumer Direct Care Network​

www.ConsumerDirectCare.com

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I want to enroll or help my Consumer enroll in services.

I am a new Employer of Record and want to enroll myself or my Consumer in services.

I want to approve time submitted by my Attendant(s).

Approval
Rejection
Approving Sick Time
DirectMyCare Legend
DirectMyCare Portal: The EOR will need to login to the portal to either approve or deny time
I want to hire a new Attendant.
Complete Online via DocuSign
Complete using paper option
DocuSign tutorial
Enrollment Packet Instruction
Enrollment Packet Video Tutorial
I want to transition my Attendant to CDVA from another F/EA.
Complete Online via DocuSign
Complete using paper option
DocuSign tutorial

I am a new Employer of Record and want to enroll myself or my Consumer in services.

The fastest way to enroll is online via DocuSign
Enroll via printable packet
I want to enroll as a new Attendant to provide care for an existing CDVA Consumer.
Complete Online via DocuSign
Complete using paper option
Enrollment Packet Instruction
Enrollment Packet Video Tutorial
I want to enroll as an Attendant to provide care for a Consumer that I worked with at another F/EA.
Complete Online via DocuSign
I live with my Consumer and want to submit time.
DirectMyCare Portal
How to Submit Time Through IVR
How to Submit Time Through CareAttend
I do not live with my consumer and I want to submit time.
How to Submit Time Through IVR
How to Submit Time Through CareAttend
I live with my Consumer and want to learn how to submit time using the DirectMyCare portal.
Training Materials

I want to understand my pay.

Reading Your Pay Stub
Payroll IVR
ADP Registration
Navigating ADP
ADP Website

I want to help my Consumers enroll in services.

My Consumer is new to Consumer-Directed services.
My Consumer is transitioning from another F/EA.

My Consumer has changed their employer.

Complete Online via DocuSign.
Fiscal Agent Request Form
Employer of Record Change Form
Employer Packet 
Complete using paper option.
Fiscal Agent Request Form
Employer of Record Change Form
Employer Packet 

I'm a new Service Facilitator and want to learn more.

Service Facilitator Trainings
Service Facilitator Quick Facts

My Consumer is new to Consumer-Directed services.

Complete online via DocuSign.
Fiscal Agent Request Form
Employer Packet 
Attendant Packet  
Complete using paper option.
Fiscal Agent Request Form
Employer Packet 
Attendant Packet

My Consumer is transitioning from another F/EA.

Complete online via DocuSign.
Fiscal Agent Request Transition Form
Employer Transition Packet 
Attendant Transition Packet
Complete using paper option.
Fiscal Agent Request Transition Form
Employer Transition Packet 
Attendant Transition Packet

The final payday in 2025 for CDVA will be on December 19, 2025.

I want to manage my agency information in CDVA’s system.

Service Facilitators have the ability to view their case loads in the DirectMyCare portal.
MCO DirectMyCare Portal
Administrative Guide
DirectMyCare Portal User Guide

I want to see the status of my Consumers’ paperwork.

MCOs can view status in the "Packet Status" section of the portal.
DirectMyCare Web Portal

I'm an Employer of Record/Personal Representative.

I want to enroll or help my Consumer enroll in services.
I want to approve time submitted by my Attendant(s).
I want to hire an Attendant.

I'm an Attendant.

I want to enroll as an Attendant.
I want to submit time.
I want to understand my pay.

I'm a Service Facilitator.

I want to help my Consumers enroll in services.
My Consumer has changed their employer.
I'm a new Service Facilitator and want to learn more.