Payroll Questions Archives - Page 2 of 2 - Virginia

The Participant is in the hospital or nursing facility. Can the Attendant be paid?

No. The Attendant cannot be paid to provide care while the Participant is receiving services in an in-patient setting such as a nursing facility or hospital.

Will the Employer be required to pay for services out of my own pocket?

All authorized payroll related expenses are funded using program funds. These expenses include attendant wages, employer payroll taxes, and unemployment insurance. The Participant is responsible for paying the Patient Pay as determined by the Department of Social Services. See the “Patient Pay” section for more information. CDCN and DMAS will not pay for services that […]

Whom do I contact if I have questions regarding my pay?

Please email infoCDVA@consumerdirectcare.com or contact CDCN’s Customer Service Center We have direct phone numbers for Aetna, Sentara Health Plans, DMAS, and Molina members.

FAQ Category: Payroll Questions

The Participant is in the hospital or nursing facility. Can the Attendant be paid?

Will the Employer be required to pay for services out of my own pocket?

Whom do I contact if I have questions regarding my pay?

I want to enroll or help my Consumer enroll in services.

I want to approve time submitted by my Attendant(s).

I am a new Employer of Record and want to enroll myself or my Consumer in services.

I want to understand my pay.

I want to help my Consumers enroll in services.

My Consumer has changed their employer.

I'm a new Service Facilitator and want to learn more.

My Consumer is new to Consumer-Directed services.

My Consumer is transitioning from another F/EA.

I want to manage my agency information in CDVA’s system.

I want to see the status of my Consumers’ paperwork.

I'm an Employer of Record/Personal Representative.

I'm an Attendant.

I'm a Service Facilitator.