Any changes in the Consumer’s physical address must be reported to the local Department of Social Services (DSS) office. Please contact your eligibility worker to report address changes. CDCN will receive the new address automatically from DSS.

You can use DSS’ website at www.dss.virginia.gov/localagency/index.cgi to find the contact information for the location most applicable to you.

There are two (2) ways to notify CDCN of phone number or email changes. You can:

• Email InfoCDVA@ConsumerDirectCare.com or call our Customer Service Center. We have direct phone numbers for Aetna, Sentara Health Plans, DMAS, and Molina members.
  • Aetna: 888-444-2418
  • Sentara Plans: 888-444-2419
  • DMAS: 888-444-8182
  • Molina: 888-444-2717
• Find the Consumer Data Form on our website at ConsumerDirectVA.com/forms. You can mail, email, or fax the completed form back to us.

The EOR should notify CDCN of any changes in contact information. To update this information you can:

• Email InfoCDVA@ConsumerDirectCare.com or call our Customer Service Center. We have direct phone numbers for Aetna, Sentara Health Plans, DMAS, and Molina members.
  • Aetna: 888-444-2418
  • Sentara Health Plans: 888-444-2419
  • DMAS: 888-444-8182
  • Molina: 888-444-2717
• Find the Consumer Data Form on our website at ConsumerDirectVA.com/forms. You can mail, email, or fax the completed form back to us.