Web Portal Questions

Effective 9/26/19 time must be submitted using one of the EVV compliant methods; Mobile Application or IVR

CDCN has three methods for attendants to submit time:

Mobile Application

Every Participant and Attendant will be issued a unique identifier by CDCN. These numbers will be sent to Employers after CDCN has received a complete Employer Enrollment Packet or Attendant Enrollment Packet. For new attendants, the ID number will be listed on CDCN’s enrollment confirmation letter that is sent to the Employer upon completion of the attendant’s enrollment.

If you haven’t received your ID numbers within two (2) weeks of submitting complete enrollment packets, please call CDCN. We have direct phone numbers for Aetna, Sentara, and DMAS members.

  • Aetna: 888-444-2418
  • Sentara: 888-444-2419
  • DMAS: 888-444-8182

The CDCN portal is Consumer Direct’s online portal to submit time shifts, view utilization information and access documents. You can access the portal by visiting www.ConsumerDirectVA.com and clicking on Resources and selecting CDCN Portal.

Parties should register once they receive their Welcome Letter (CL/EOR) or Enrollment Confirmation Letter (CG). Attempting to register prior to enrollment can cause errors or delays.

Instructions can be found on our website at www.ConsumerDirectVA.com/training-materials. You will need a valid email address to register. A verification code will be sent to the email address provided. During the transition, it may take several days for your account to be fully setup. Please allow for setup time before attempting to enter time for the first time.

The Participant, Employer and Attendant must all register on the portal. If the Participant and Employer are the same person, please select the “Employer” role.

Helpful Hint: Open a new tab when retrieving the verification code from your email address, while leaving the registration page open on the original tab.