CDCN Introduction Archives - Virginia

Who is Consumer Direct Care Network Virginia (CDVA)?

Consumer Direct Care Network (CDCN or Consumer Direct) is the Fiscal/Employer Agent (F/EA) provider for individualsenrolled in certain waivers through Virginia’s Department of Medical Assistance Services (DMAS). Asyour F/EA, we provide superior customer service and support to Individuals throughout Virginia.

What programs does CDCN serve?

How long has CDCN been in business?

Since 1990, we have been providing care and support for people in their homes and communities.

What is CDCN’s roles as the F/EA?

As the F/EA, Consumer Direct will:

How do I contact Consumer Direct Care Network?

Email: InfoCDVA@ConsumerDirectCare.com (mailto:InfoCDVA@ConsumerDirectCare.com) We have direct phone numbers for Aetna, Sentara Health Plans, DMAS, Kaiser, and Humana members. Toll-Free Fax: 877-747-7764 Customer Service inquiries will be handled by our Customer Service Center and may be escalated to local CDCNProgram Coordinators.

FAQ Category: CDCN Introduction

Who is Consumer Direct Care Network Virginia (CDVA)?

What programs does CDCN serve?

How long has CDCN been in business?

What is CDCN’s roles as the F/EA?

How do I contact Consumer Direct Care Network?

I want to enroll or help my Consumer enroll in services.

I want to approve time submitted by my Attendant(s).

I am a new Employer of Record and want to enroll myself or my Consumer in services.

I want to understand my pay.

I want to help my Consumers enroll in services.

My Consumer has changed their employer.

I'm a new Service Facilitator and want to learn more.

My Consumer is new to Consumer-Directed services.

My Consumer is transitioning from another F/EA.

I want to manage my agency information in CDVA’s system.

I want to see the status of my Consumers’ paperwork.

I'm an Employer of Record/Personal Representative.

I'm an Attendant.

I'm a Service Facilitator.