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How do I get started with CareAttend?
The first step is activating your DirectMyCare web portal account. Once you have completed the DirectMyCare web portal activation, you will be able to log into your CareAttend account and begin submitting time. Training materials on how to activate your DirectMyCare account on our web portal, download CareAttend, and submit time, are all available on […]
Is my login the same with CareAttend as it was with CellTrak?
No. Your login credentials will be different from CellTrak. You will now only have one set of login credentials for CDVA’s DirectMyCare web portal and CareAttend. You will also be able to create a six-digit PIN during the registration process.
How do I create a passcode in CareAttend?
If you have validated your portal account, please see the CareAttend Creating a Passcode document available on the training materials page (https://www.consumerdirectva.com/training-materials/) of our website. If you haven’t validated your portal account, please see the Portal Activation document available on the training materials page (https://www.consumerdirectva.com/training-materials/) of our website.
How do I select a task?
When you are ready to clock out of your shift, you will select all the tasks performed before submitting time to your employer. Training materials on our website (https://www.consumerdirectva.com/training-materials/) show you how to do this.
If I work on December 31, 2024, and log my time in CellTrak, will my shift carry over to CareAttend?
No. If you do not end your shift in CellTrak on December 31, 2024, it will automatically end at 11:59pm EST. Starting January 1, 2025, CellTrak will no longer be available to use. New shifts will need to be entered in CareAttend.
Do I really have to enter my time at the start and stop of each shift?
Yes. To be compliant with the 21st century Cures Act EVV requirements, time must be captured in real time at the beginning and end of each shift.
Can I start my shift in the community?
Yes, you can start the shift in the community when you are using the mobile app, which is the preferred and most flexible EVV method. Services can begin in the home or community just like they are started in the community now. Again, the mobile app must be used in these situations.
What do I do if I am not able to get the Attendant or EOR’s signature on the mobile app at the end of the shift?
You will need to push ‘no’ on the mobile app that you are not able to get the Attendant/EOR signature. The time will then be sent to CDVA’s DirectMyCare web portal and the EOR will need to review and approve the time on the web portal.
I don’t have internet, or a smart phone/tablet. How do I submit time?
Time can be submitted using the CareAttend IVR using the consumer’s landline phone. The CareAttend IVR is considered the alternative method for EVV. Shifts will need to be approved by the EOR through the IVR or CDVA’s DirectMyCare web portal. If you are unable to use the CareAttend IVR, you need to enter the shift […]
The Attendant forgot to clock in/clock out on the mobile app or the IVR. What should the Attendant do?
The Attendant needs to make an adjustment to the shift on the CDVA DirectMyCare web portal and submit it to the EOR. The EOR will need to review and approve the time on the web portal. Manual time entries will be monitored by DMAS and the MCOs. Continued noncompliance may result in disenrollment from the […]