MAILING ADDRESS ONLY: 6802 Paragon Place, Suite 430 Richmond, VA 23230
EMAIL ADDRESS: InfoCDVA@ConsumerDirectCare.com
PHONE NUMBERS: To better serve you, we have direct phone numbers for Aetna, Optima, and DMAS members. Aetna: 888-444-2418 Optima: 888-444-2419 DMAS: 888-444-8182
FAX NUMBER: 877-747-7764
CUSTOMER SERVICE CONTACT CENTER HOURS: Monday-Friday: 8am-6pm Saturday: 9am-1pm
FISCAL AGENT REQUEST FORM (FARF) FOR REFERRALS: VAReferrals@ConsumerDirectCare.com fax: 877-571-8649
EVV IVR PHONE NUMBER: 855-967-0581 (English) 855-967-0582 (Spanish)