Service Facilitator Newsletter

Welcome to the October Service Facilitator Newsletter. Here are the latest updates from Consumer Direct Care Network Virginia (CDVA). The next newsletter will be sent in January 2023.

Hourly Attendant Pay Rate Increase
Effective July 1, 2022, the hourly Attendant pay rate was increased by 7.5% for the Consumer Directed Program. The new rate was visible on the July 22, 2022 pay stub for Attendants.

Employer of Record (EOR) Satisfaction Survey
CDVA sent the 2022 annual EOR Satisfaction Survey in August. EORs were sent an email with the option to have their survey delivered to them electronically or via mail. EORs have until November 2 to return their surveys.

Sick Leave
Effective July 1, 2022, CDVA must ensure Attendants still meet the eligibility requirements for sick leave. To be eligible, an Attendant must:

  1. Work an average of 20 hours per week or 90 hours per month.
  2. Have all time worked approved by the Employer of Record (EOR) no more than 20 days after the end of the quarter.

If the Attendant meets these criteria, they will earn one hour of sick leave for every 30 hours worked. Any Attendant with unused sick leave at the end of the fiscal year may carry over up to 40 hours into the next fiscal year. Attendants may continue to use these hours during the eligibility process. An attendant cannot accrue more than 40 hours of sick leave per fiscal year.

COVID-19 Temporary Attendants
There is currently no end date to Appendix K. More information will be provided when there is an end date. Please be aware that any COVID-19 Temporary Attendants under Appendix K must submit enrollment packets using DocuSign. For additional information about the COVID-19 Temporary Attendants processes and requirements, please visit the COVID-19 Temporary Attendants Forms section of our website.

Live-in Attendants
If an Attendant lives with the participant, they are considered a live-in Attendant. Live-in Attendants are required to complete the Attendant-Consumer Live-In Determination Form and provide proof of address. Examples of proof of address include:

  • U.S. driver’s license
  • U.S. state-issued ID, U.S. passport or passport card
  • School ID card
  • Voter registration card
  • Utility bill

Newly enrolled Attendants must provide proof of address during the onboarding process. Failure to submit the required information will cause a delay in the enrollment process until all paperwork is received.

If the Attendant does not live in the same home as the consumer, and needs to update their account, they should contact CDVA.

Live-in Attendants and their Employers of Record (EOR) received an email in August 2022 regarding live-in status confirmation. This email reminded Live-in Attendants and EORs of the proof of address and Attendant-Consumer Live-in Determination Form requirements. It also reminded them that if the Attendant did not provide proof that their address is different from the Consumer’s by August 31, 2022, that overtime payments ended effective September 30, 2022. This is reflected on the Attendant’s paystub.

Electronic Visit Verification (EVV)
Attendants who do not live in the home with the member are required to use an approved EVV method (including the CellTrak Mobile Application or the Interactive Voice Response (IVR) system) to submit their time. Attendants may not use the web portal to clock-in and clock-out for EVV, unless using an approved manual entry exception. Manual entries will be monitored by the Department of Medical Assistance Services (DMAS).

Paper Checks
Please remind Attendants to promptly cash or deposit paper checks they receive from CDVA. CDVA is required to cancel funds from paychecks that are more than 180 days old and return the funds to DMAS. CDVA will reach out to Attendants who have undeposited checks that are closely approaching the deadline. After 180 days, CDVA is unable to reissue the funds and the Attendant will need to contact the Commonwealth of Virginia for additional information.

New Service Facilitator Training Video
As a reminder, CDVA now has a New Service Facilitator Training Video available that has replaced the monthly live trainings. This training video can be found in two locations on our website:

Please review this video at your convenience for a refresher course on CDVA’s processes, tools, and resources.

Update Agency Information
Please be sure to update all agency information with CDVA. This includes emails, addresses, phone numbers, and active Service Facilitators within your agency. You can email to update any information on file.

CDVA Website Announcements
Please regularly check the Announcements section on the home page of our website for all new announcements from CDVA.